Aklamio is looking for an experienced and passionate team leader in the B2B enterprise world, to hire, develop and inspire our customer success team, being responsible for growing and nurturing the success and the relationships with our key accounts, including brands like PayPal, Virgin Media, Vodafone and AXA.

 

WE OFFER

  • Impact: Realize Aklamio’s vision of customer centric marketing together with many of the world’s leading brands. Increase the happiness of millions of consumers.
  • Challenge: Lead a fast growing team of currently 20 FTEs across 3 offices in one of Europe’s fastest growing companies.
  • Responsibility: Manage and grow multi-million Euro budgets from partners around the world. 
  • Flexibility: Home office policy, flexible working hours.
  • Development: Yearly budget for training. 
  • Balance: 28 days of vacation and a gym subscription to take care of yourself.
  • Belonging: scheduled breakfasts, shuffle lunch, team events. Team building is fundamental for us.

 

YOUR MISSION

  • Lead our customer success team to grow the successful partnerships we have with our large portfolio of enterprise customers.
  • Manage and meet up-selling and cross-selling revenue targets.
  • Hire, train, grow and lead your own team of customer success managers.
  • Turn the company vision into tangible target agreements for your team members and stand at their side as a demanding sparring partner.
  • Run continuous analysis across all our customers to maximize the impact of aklamio’s solutions on their growth.
  • Identify opportunities and make customer satisfaction your priority  
  • Set KPIs, establish processes and programs to meet our company goals with your team. 
  • Work and align closely with other teams. Optimize intra-team processes and become a frequent sparring partner of our product team to create maximum value for our customers.

 

YOUR SKILLS

  • 7+ years of professional experience in client or customer success management, consulting, or similar for enterprise customers at a leading B2B SaaS company or digital agency.
  • Tech-savvy and strong understanding of digital/marketing/advertising technology. Knowledge of corresponding ecosystems and existing solutions. 
  • Previous experience in people management in an international environment. 
  • Strategic mindset with a get-things-done mentality.
  • Excellent communicator and well versed in the interaction with the management up to the C-level of large scale enterprise customers. 
  • Ambitious and a true leader who continuously challenges and develops the team to reach the best results for us and our customers.
  • Data driven, able to build KPIs, performance measures and reports to manage the team and maximize the success of our customers.
  • Fluent in English. Any other European Language would be a nice plus.
  • Willing to travel to our customers and also visit the teams which are spread across 3 European offices. 

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