Hey there! We're AKKO - a venture funded & fast-growing insurtech company with a passionate, solution-forward, and collaborative team focused on disrupting the device protection space.

Our mission is simple – Leveraging technology to make protecting people’s tech easier and more affordable. Most people’s lives have become tech-centric and AKKO provides customers with peace of mind that their tech is safe guarded in a transparent and seamless way. When something breaks, no problem - our automated platform routes customers to local repair partners for the simplest and quickest resolution experience.

AKKO’s game-changing “Spotify of Device Protection” product and customer-obsessed focus has earned us the best reviews in the industry and top-ratings by Gadget Review, Investopedia, and more. We grew 11X in 2021, achieved industry-leading retention, and are just getting started!

THE DAY-TO-DAY

  • Work closely with current and prospective customers to provide them an amazing experience with our brand 
  • Oversee customer inquiries, use data and tools to enhance automation, and optimize the customer experience 
  • Provide product/service information and answer pre-registration questions
  • Assist AKKO’s current and new members with account activation, answer questions regarding any issues, and help members navigate AKKO’s platform
  • Leverage customer interactions to provide actionable customer insights to influence and improve our platform and services
  • Document customer inquiries and concerns and use applicable customer satisfaction tools to resolve customer issues
  • Spot emerging trends as they arise by being familiar with all customer feedback

WHAT MAKES YOU QUALIFIED

  • Minimum one year of experience in a customer facing role
  • Kind and empathetic, we truly value our customers!
  • Cross-functional team experience with the ability to work independently
  • Excited about being part of a hyper-growth startup with a fun, scrappy mentality
  • High intellectual curiosity
  • Can implement efficient process and drive fast execution
  • Nice to Have: experience in customer service and/or hospitality industries interacting with customers/guests

WHY YOU’LL LOVE IT HERE

  • Unlimited vacation and sick time
  • Competitive health benefits, including medical, dental and vision insurance
  • Robust 401k program – to invest in your future
  • Monthly wellness stipend (e.g., gym yoga, meditation, etc..) – we value your well-being
  • Monthly food stipend – treat yourself!
  • Remote workspace stipend – Work from home or from a shared workspace — you decide.
  • Paid volunteer time – giving back to our community is important to us!
  • Annual learning credit –explore personal interests that excite you
  • …and so much more!

WHAT ELSE ARE WE LOOKING FOR?

A team player with integrity. Our team is fostered around our core values: 

  • Respect: We build trust around our words and actions. We treat employees, customers, and the community with respect.  
  • Ingenuity: We focus on being proactive, solution-forward, and having a bias towards action.  
  • Collaboration: We prioritize communication, working together as a team, and collaborating with our customers and partners. 
  • Accountability: We accept responsibility and understand how to improve. 

***CCPA disclosure notice at getakko.com/legal

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