.png?1602518798){kind=logo}
Want to be a part of Asia Pacific & Japan’s (APJ) largest data centre business and ‘Grow@Hyperscale’?
AirTrunk is a technology company with a powerful purpose - to scale and sustain the relentless growth of the region’s digital future. We do this by continuously redefining and delivering hyperscale data centres that meet the needs of our customers, the world’s most transformational companies. And we’re doing so sustainably, for today and tomorrow.
Having opened Australia’s first and largest hyperscale data centres in 2017, we set our eyes on rapid expansion and now operate a platform of hyperscale data centres across the APJ region. With backing from our investors, including Macquarie Group, this is just the beginning…
Join us at AirTrunk, where the cloud meets the ground.
A Snapshot
Working with the Head of ICT Operations across critical Corporate and ICT Data Centre application and technology stack, you’ll make your mark in a number of ways:
- Manage day to day ITSM governance and uplift of our incumbent ICT vendors, inclusive of driving contractual uplifts.
- Co-develop Service Management and Service Delivery strategy and best practice across ICT and ensure successful implementation.
- Build and maintain positive relationships with key stakeholders.
- Provide guidance, coaching and mentoring to team members- build a followership!
Your Day to Day
- In collaboration with the Head of ICT Operations work to develop and implement strategies for IT Services aligned with organisational goals.
- Proficiently manage ICT vendors as well as demonstratable experience in managing vendor performance, SLAs, KPIs, end-to-end vendor contract management and, negotiating uplifts.
- Implement and maintain IT service management (ITSM) best practices across ICT and ICT Vendors, and Business stakeholders
- Provide guidance, coaching, development and mentorship to team members and peers.
- Build and maintain positive relationships with internal customers and stakeholders and gather feedback to improve ICT services.
- Identify opportunities for efficiency gains and service enhancement and drive continuous improvement initiatives within ICT.
- Coordinate ICT Operations and Data Centre Operations counterparts in resolving Incidents, focus effort, identify, and prioritise needs
- Facilitate the diagnoses of service issues, including Post Incident Reviews, root cause analysis, capability restrains and co-ordinate actions to resolve and/or improve.
- Implement and maintain comprehensive documentation for IT service delivery processes and procedures, and ensure it remains fit for purpose and current.
- Ensuring adherence and alignment to AirTrunk’s ICT policies and procedures.
Requirements
- Proficiency and 5+ years of experience in ITSM and ITIL.
- Vendor management and contractual negotiation, commercial acumen is a must.
- Bachelor of Information systems, Computer Science, or equivalent relevant experience.
- Demonstratable experience in building service management/service delivery strategy.
- Willingness to travel across Asia Pacific and Japan.
- Experience in an equivalent role a bonus.
- Experience in Data Centre ICT and/or Operations favourable.
The AirTrunk Culture
Working at AirTrunk is a once in a lifetime opportunity to fast-track your career and make a positive impact. At AirTrunk, we’ll help you Grow@Hyperscale.
The pace of our industry means you’ll feel an electric atmosphere at AirTrunk. We are a team of challengers and collaborative problem solvers who break new ground every day. We do this by living our values; going above and beyond, and being dynamic, transparent and responsive.
Every AirTrunker brings their own unique background and diverse perspective to find solutions to problems that matter. We’ve created a flexible and safe working environment where everyone feels welcome, heard, and equal regardless of age, disability, gender, gender expression, marital or parental status, race, colour, religion or belief, national origin, sexual orientation or veteran status.
With a range of exciting employee benefits for you to choose from, we’ll help you stay positively charged in both your work and life.
**To all recruitment agencies: AirTrunk does not accept agency resumes. Please do not forward resumes to our jobs alias, AirTrunk employees or any other organization location. AirTrunk is not responsible for any fees related to unsolicited resumes.**
