Regional Data Centre Director

A Snapshot

As the Regional Data Centre Director reporting directly to the Global Head of Data Centre Operations, you will work closely with the Operations team, making your mark in a number of ways:

• Oversees all aspects of data centre operations including the operation, maintenance and repair of all mission critical equipment and systems supporting a 24x7 data centre operation to achieve 100% uptime and compliance with customer SLAs.
• Provides support and technical advice to the Data Centre Operations Directors and site teams in all aspects of their roles to ensure efficient and successful data centre operations

Your Day to Day

• Reports and documents operational strategy improvements to ensure the highest level of availability and operational efficiency is achieved for the portfolio.
• Acts as a key escalation contact, both internally and externally, for emergency events impacting data centre services including technical, operational and security.
• Provides support to the Data Centre Directors and site teams to facilitate emergency responses procedures, resource coordination, customer communication, root cause analysis and post event remediation.
• Develop strong relationships with customer operational management contacts.
• Provides support to drive thorough root cause analysis and produce detailed reports for internal and external stakeholders
• In conjunction with Data Centre Directors and site teams responsible for contractual compliance, including SLA management, for 3rd party vendors including; FM Services, Smart Hands & Security vendors as well as any other 3rd party vendors (including soft services) engaged directly by AirTrunk.
• Responsible for managing internal audits of standard operating procedures, sequence of operations and maintenance standards to guarantee compliance with AirTrunk and industry standards.
• Oversees the local change management processes and other documentation required by law, e.g. SWMS, including review and approval of Method of Procedures (MOPs) to support the Facilities Managers
• Ensures adherence to security programs across the data centre portfolio. • In conjunction with Data Centre Directors and site teams responsible for ensuring the operating standards of the data centre supports various accreditation initiatives, including, but not limited to, ISO 27001, SOC1, SOC 2 etc. as may be required by AirTrunk.
• Oversees data centre operations to maintain compliance with local regulatory requirements including environmental, building, fire, electrical, hydraulic, occupational health & safety.
• Supports the Operations Directors with OPEX/CAPEX budgeting, forecasting and reporting requirements.
• Ensures data centre budgets stay within financial targets.
• Ensures adherence to financial control procedures for the data centres.
• Presents improvements that generate operational and financial efficiencies, including the development and presentation of the business case, to the wider Management team.
• Prepares reporting of operational metrics, data and risks for Management oversight and control for both day-to-day reporting and long-term trend analysis.
• Support the Global Head of Operations for the overall strategic planning, long term goals and management responsibilities of the Operations Team.
• This role is the direct line manager for the Operations Directors and is responsible for ensuring optimum data centre performance across the portfolio

Requirements

• 7 years or more experience in a critical facilities environment is a must
• 3 years or more experience directly managing employees
• Procurement and contract negotiation experience
• Electrical or mechanical trade background not essential but highly desirable
• Leadership & Communication Skills – Ability to comprehend, analyse and interpret complex operational documents
• Ability to establish and review Method of Procedure documents, incident reports, emergency event summaries, root cause analysis reports, CAPEX/OPEX budget forecasts/reports and O&M manuals.
• Ability to deliver effective presentations on data centre operations to customers, peers and management
• Ability to effectively respond to sensitive issues, complex inquiries or complaints from customers, peers and management
• Ability to manage with positive influence and motivate employees and customers to obtain desired levels of performance
• Ability to understand the need to place the team’s, company’s or customer’s goal over personal individual goals.
• Strong quantitative and qualitative reasoning ability with experience in determining root causes, performance shortfalls and required corrective actions.
• Experience managing CAPEX/OPEX budgets and variance analytics.
• Proficiency in Microsoft Office package – Word, Excel, Outlook, Project & Visio
• Experience managing systems such as Customer Portals, BMS, Computerised Maintenance Management Systems
• All decisions must be made with an in-depth understanding and interpretation of Company policies and procedures, business practices and customer’s priorities to achieve effective results.