Technical Services Manager

A Snapshot 

As Technical Services Manager (TSM) reporting to our Senior Technical Service Manager (STSM), you will work closely with our Operations team including Building Services Manager (BSM), making an impact in a number of ways: 

• Supporting the STSM in relation to all aspects of data centre operations to achieve 100% uptime and compliance with customer SLAs 
• The primary point of contact for the site Facilities Provider, supervising FM Services, Smart Hands & Security vendors as well as any other third-party vendors (including soft services) engaged directly by AirTrunk. 
• Supporting the BSM in property related services 

Please note, this role will be based in our data centre in Hong Kong. 

Your Day to Day 

Either a portion of the data centre site or a portfolio of customers will be allocated to each Technical Service Manager (TSM). The TSM then runs this sub-section of the site, reporting and raising issues/tasks to the STSM as required; 

• Lead and manage all aspects of the planning and coordination of all preventive maintenance and repair works; OPEX budget, ensure change management, incident management procedures and safety requirements are followed; coordinate activities as required with customers 
• Coordinate with the Development team to run construction activity and installations, to ensure system design, installation and testing adhere to operational standards 
• Ensure adherence to site operating procedures (SOP, MOP, EOP, security) and any other documentation required by law, e.g. RA, SWMS and EHS 
• Ensure compliance with site held accreditations, including, but not limited to, ISMS, ISO9001, ISO14001, SOC2, PCI. 
• Maintain compliance with local regulatory requirements including environmental, building, fire, electrical, hydraulic, occupational health & safety 

• Monitor and manage the performance of outsourced services vendors and contractors, including cleaning of plant, equipment, pipework and plant rooms, etc. 
• Primary operational contact for customers and local point of escalation during emergency events and day-to-day operations. Issue reports, change and incident notices as when required. 
• Attend witness testing of all equipment during commissioning to validate sequence of operations and receipt of all operational documentation 
• Manage the provisioning of data centre services including connectivity, power services, deployment and any additional services to be delivered to customers 
• Lead minor capital projects for customers/internal purposes 
• Supervise operational metrics, data and analyse risks 
• Conduct regular property inspections, including all critical facilities, building, fixtures, fitting which include concrete or structural elements and architectural finishing supporting by the Building Services Manager (BSM) 
• Implement and administer inventory control programs/purchase parts and supplies 

Requirements

• 5+ years of mechanical and electrical experience in data centres (preferred), facilities, engineering operations, building monitoring systems, trades or related fields 
• Excellent collaborator with strong communication skills in English and Mandarin 
• Experience with managing chiller plants is crucial 
• Ability to establish and review Method of Procedure documents, maintenance reports, incident reports, emergency event summaries, root cause analysis reports, and O&M manuals 
• Able to read and comprehend single line diagrams 
• Ideally, successfully run 3rd party service providers and negotiate quote/pricing for services 
• Familiar with working with Customer Portals, BMS, Computerized Maintenance Management Systems. CAD is a plus. 
• Exceptionally flexible, forward-thinking and motivated by change 
• Effective customer management skills and meeting chair experience  
• Experience of LV WR2, HV WR2 and maintenance of fire service installation