Today, online means alone. We're changing that. We are charting the course for the next era of the Internet: live, shared experiences. We're building a new way to use the Internet—together.
That’s why we’re pioneering a new kind of social experience, one designed for togetherness. At its core, Airtime is a social platform for doing whatever together. Gather with your people to explore the Internet: group video, listen to music, chat, watch stuff, send pictures, GIFs, and more.
Our company was founded a few years ago by Sean Parker and Shawn Fanning and is backed by Kleiner Perkins, Andreessen Horowitz, Google Ventures, Founders Fund, and a host of other amazing partners.
We’re looking for a Community Moderator. This is a full-time position based in Brooklyn, NY reporting into the Airtime Marketing team.
In this role, you’ll wear many hats. Flexibility and a willingness to quickly move between projects and tasks are key. We’re looking for a people person who is all about helping others. You must also be comfortable with moderating content that may be sexual, violent, or disturbing in nature.
- Support -- replying to our users’ customer service inquiries and filing bug reports.
- Content moderation -- investigating and actioning reports of inappropriate content.
You’ll also have the opportunity to follow your interests with project work in this role, in addition to the two ticket-focused tasks above. You may be working with the User Insights team to create surveys, schedule interviews, and craft other outgoing communications for users. You may work to create new spaces on our app around your own personal interests, whether that’s knitting, watching Empire, skydiving, sandwiches, Drake, otters, anything! Sky’s the limit.
- Excellent judgment.
- Comfort viewing content that may be inappropriate for our users.
- Strong writing skills.
- A passion for problem-solving.
- Availability to work evenings (4PM -12AM EST) Wednesday - Sunday.
- Prior experience working in a customer support or Trust & Safety role.
Joining Airtime means exposure to the inner workings of a fast-paced startup. You’ll be part of a motivated team of innovators who’ve previously worked for companies like Netflix, WeWork, and Facebook.