Airtable is seeking an enthusiastic Developer Support Engineer to enable our customers to extend the Airtable platform with APIs, scripts, and SDKs. We’re looking for someone who enjoys helping others build on Airtable - from users new to software development to experience engineers building complex applications.
You’ll primarily communicate with developers through our community forum, over email, and in chat to help customers resolve issues with their API integrations, scripting, and custom applications development. You will relay product feedback, usage trends, and issues internally as a stakeholder to inform company actions. This role requires a love of learning, deep curiosity, and clear communication skills.
The role can be remote. As a member of Airtable’s frontline Support team, this role has fixed hours of 7 am - 4 pm ET or 9 am - 6 pm ET. There may be a requirement for off-hour support to meet business needs.
What you'll do
- Provide exceptional technical support for new and experienced Airtable developers with scripts, APIs, and SDK.
- Act as a liaison between our developer community and our engineering and product teams by filing clear and concise bug reports and surfacing feedback.
- Help turn customer and product feedback into actionable product recommendations to inform future Product, Growth, Marketing, and Customer Support initiatives.
- Develop Airtable product expertise, learning to model any workflow, from editorial calendars for major publications to fire truck inventories for fire departments.
- Develop knowledge articles related to the common technical issues and identify areas for improvement in our self-serve documentation.
- Anticipate customer needs and problems before they surface; develop deep customer intuition to empower Airtable’s customers to achieve their goals.
- Help train and educate the support team where there are knowledge gaps.
Who you are
- Proficient in at least one high-level programming language such as Javascript, Python, or Java.
- Experience in a customer-facing role dealing with technical issues.
- You are detail-oriented, possess critical thinking and problem-solving capabilities.
- You are independent and can work in ambiguous situations.
- Written communication is your forté; you can distill complex technical topics into something clear and succinct for the target audience.
- You are a natural teacher and are passionate about helping others fulfill their potential.
- You believe support can transform the user experience.
Bonus points if
- You have experience in TypeScript, React, or Node.js
- You have software development experience
- You have experience setting up and using Airtable (personally or professionally)
- You created processes, tools, and communication channels enabling the Developer Community.
What We Offer
- We have your medical, dental, and vision insurance 100% covered (and your dependents covered at 80%)
- High deductible health plan available with health savings account contribution
- Complimentary One Medical membership for individuals and dependents
- Monthly “Lifestyle Wallet” to use for benefits like personal fitness (e.g., gym memberships, fitness equipment, etc.) to pet care to nutrition coaching, and more.
- Complimentary mental health support via Modern Health
- Family planning support via Carrot (fertility, adoption, and surrogacy)
- Flexible and generous time off and sick time benefits
- 16 weeks of parental leave
- Annual Learning & Development wallet to support your career development
- Emergency backup care for dependents
- Access to financial planning and legal support
- Supplemental reimbursement for Gender Affirmation procedures and services
- Access to pre-tax Transportation & Commuter Benefits
About Airtable
Airtable is working on the next computer revolution: one where anyone – even without technical training – can create customized applications that fit their needs, build more interconnected teams, and take part in a growing community of people who share what they create. Founded in 2012 and headquartered in San Francisco, Airtable powers teams at more than 300,000 organizations around the world. Our most recent funding round valued Airtable at $11.7 billion and raised $735 million in additional capital, and we're just getting started!
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