We’re seeking an experienced operator to develop and run a global portfolio of enablement programs as well as serve as the Enablement lead for our Customer Success & Services department. This key role will partner with customer sales, product marketing, sales engineering, strategy and others to develop and oversee a portfolio of global enablement programs. The successful Program Manager will analyze gaps, propose new programs, own outcomes and make improvements to their portfolio. From time to time, this person will also be asked to lead trainings.

What you'll do

  • Lead sales enablement for the Customer Success & Services department: identify go to market gaps, ensure global program implementations and develop relationships with senior go to market leaders
  • Create and own continuous training & enablement programs to improve team productivity and delivery of our go-to-market strategy
  • Project manage cross-functional work streams and lead subject matter experts across Sales, Marketing, Engineering and Product in the creation and delivery of impactful enablement programs
  • Analyze revenue data, attend customer meetings and embed with our go-to-market teams to develop a clear perspective on how to improve our business 
  • Own the outcomes of your portfolio: continually measure field behavior and evaluate the impact of enablement programs

Who you are

  • 5+ years of program management or operations experience building process and tracking outcomes (ideally applied to go-to-market functions)
  • Data-driven: comfortable with data and willing to work in tools like Excel, Mode, Tableau or other analytics platforms
  • Learner: eager build atop your foundation in program management / operations to become an expert in scaling and enabling a global go to market team
  • Collaborative: experience and desire to work cross-functionally
  • Own outcomes: you believe in continuous improvement and want 
  • Strong verbal and written communicator
  • Strong people leader: with experience developing talent
  • BA/BS degree in required

Bonus points

  • Excited to tackle large ambiguous challenges that you haven’t tackled before
  • Comfortable flexing communication style to breakdown complex concepts to others
  • Experience presenting and teaching groups of various sizes
  • Consulting experience
  • Experience querying data using SQL
  • Technical degree in computer science, math, engineering or other similar field

What We Offer

  • We have your medical, dental, and vision insurance 100% covered (and your dependents covered at 65%)
  • Complimentary One Medical membership for individuals and dependents
  • High deductible health plan with health spend account contribution
  • $250 monthly wellness stipend during COVID
  • Mental health support
  • Family planning support (fertility, adoption, and surrogacy)
  • Flexible and generous time off and sick time benefits
  • 16 weeks of parental leave
  • Learning & Development: we offer a $2,000 per year stipend for your personal career development

About Airtable 

Airtable is working on the next computer revolution: one where anyone – even without technical training – can create customized applications that fit their needs, build more interconnected teams, and take part in a growing community of people who share what they create. Founded in 2012 and headquartered in San Francisco, Airtable powers teams at more than 250,000 organizations around the world. Our most recent funding round valued Airtable at $5.77 billion and raised $270 million in additional capital, and we're just getting started!

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