Revenue Operations Manager

Company Introduction:

Airspace is a tech-enabled freight forwarder that’s redefining how the world’s most critical packages are delivered. Headquartered in Carlsbad, California, Airspace has employees who are based around the world. Our European headquarters is in Amsterdam, The Netherlands.

As a recognized leader in AI and machine learning, our team leverages data and patented technology to coordinate logistics across a global network of drivers and airlines. Our goal is to deliver those packages that are truly mission-critical in a way that is faster, more transparent, more secure, and more accountable than ever before. The items we deliver range from organs for transplant to parts for critical machinery, including grounded aircraft and highly sensitive components such as semiconductors.  

Airspace has been rated one of America’s best Startup Employers, listed as one of CNBC’s Disruptor 50 companies, and featured as an Innovation and Disruption leader by CBS News. Airspace has the support of leading investors such as Telstra Ventures, HarbourVest Partners, Defy Partners, DBL Partners, and Scale Ventures. To date the company has raised more than $140m. 

The company is growing rapidly and serving more places around the world than ever before. We are looking for passionate, motivated individuals who want to make an IMPACT every day to help us execute our mission of reshaping the world of time-critical logistics. 

Role overview: The Strategy & Operations (S&O) team at Airspace reports into the CEO and serves as the “glue” between virtually every other department. This role will report into S&O and help scale the business by launching and executing a broad set of highly critical and visible initiatives. You will work and collaborate closely with Revenue Leadership and cross-functional teams in your day-to-day to improve our processes, tactically drive growth through enablement, and own tech adoption and retention. We’re looking for that person who knows what to do next, and if there isn’t a next step, figuring out what the next step should be and doing it.

High-level traits that help you thrive at Airspace:

• Self-starter with a knack for technology, systems thinking, and tool & process building
• Enjoys a fast-paced start-up environment and can work on several projects at once
• Willingness to learn, “own” problems, and partner with more experienced individuals to define solutions and then implement them!

Role Responsibilities:

• Own the design, optimization, and direct implementation for tools, systems, and processes that enable our Revenue team
• Specifically, in conjunction with your manager, you own our Salesforce instance and reporting capabilities
• Collaborate closely with department Leaders (e.g., revenue, operations, finance) on cross-functional projects to define, build and deploy company-wide processes, solutions, dashboards and tools
• Work fluidly on a highly flexible team and take on a broad set of priority strategic tasks that include Salesforce administration, Revenue team tech management, data governance, sales enablement, and our paper process.
• Quickly learn to be deeply proficient in our Salesforce setup and Looker (including intimate knowledge of our data structures); able to build your own reports and make process / system recommendations in Salesforce by understanding system capabilities
• Partner with greater S&O and Airspace Leadership to scope and execute strategic initiatives
• Independently be responsible for projects and sub-initiatives that improve our end-to-end sales and operational processes with a focus on efficiency, scalability, and reportability.

Understand and solve complex business problems and support strategic decision-making for the department Leaders and the C-Suite through data analysis and research. 

• Collaborate with Analytics team members to build dashboards, reports and tools to improve revenue team efficiency.
• Establish and optimize sales motions to continue elevating engine
• Deep understanding of the upstream source of our data logged in our systems and develop “control” over

Required Skills:

• Experience:
• Minimum of 5 years in a Revenue Operations role with a strong focus on Salesforce, revenue systems / tools, and pipeline reporting.
• Proficiency in HubSpot or another similar platform is advantageous, particularly with responsibilities linked to managing aspects of the organization's website.
• Technical Proficiency:
• Comprehensive experience managing a full-cycle revenue technology stack, utilizing a range of tools such as LeanData, Outreach, Salesloft, Quip, DocuSign, Salesforce (SFDC), HubSpot, ZoomInfo.
• Advanced skills in Microsoft Excel, PowerPoint, Google Sheets, and Google Slides.
• Analytical and Reporting Skills:
• Comfortable working directly with Revenue team members on a one-on-one basis.
• Proficient in creating detailed reports from critical business systems such as Salesforce and Looker.
• In-depth experience and understanding of Revenue Operations KPIs and pipeline reporting.
• Demonstrated ability to synthesize information from multiple sources and utilize data to support recommendations and identify potential risks.
• Communication and Interpersonal Skills:
• Exceptional verbal, written, and interpersonal communication abilities.
• Capable of maintaining high standards of professionalism and cooperation across diverse teams from various geographies and cultural backgrounds.
• Problem-Solving and Adaptability:
• Willing to acquire in-depth knowledge about time-critical logistics, air freight, and specific business processes to enhance problem-solving capabilities.
• Entrepreneurial and resourceful with a knack for identifying solutions to complex problems when conventional paths are unclear.
• Exceptional organizational skills and analytical reasoning.
• Cultural Fit and Attitude:
• Committed to prioritizing the mission and values of the organization over personal agendas.
• Positive attitude, adaptable to a fast-paced, high-growth environment.
• Additional Preferences:
• Prior experience in logistics is not required but can be beneficial.

Compensation & Benefits:

• Strong compensation & benefits package: Competitive salary [Salary Range: $110,000-$125,000]  Benefits include high-quality health, vision, and dental care plan options, unlimited PTO, 401K plan with employer match, and generous perks
• Growth Opportunities: The sky's the limit, we will invest in you like you invest in our company and we maintain a strong track record of rapid promotion of high achievers
• Opportunity to work and develop for a cutting-edge global leader:  Airspace is reshaping the face of an industry that is increasingly in the spotlight.  You will get the chance to be a member of an impactful, rapidly growing organization, and work with leaders, partners, and blue-chip customers across the globe
• Excellent culture with fantastic colleagues & open-door culture: A global team of highly skilled and motivated team members is there to make your day.  Our management team will work to ensure your voice is heard and that we are all working to reach the same goals!