Overview:
The Front Desk Receptionist (Patient Concierge) is a key link in our relationships with new consultations/patients and must have the ability to connect with people on a professional and friendly level to instill trust and confidence. The main objective of this role is to ensure that all patients and prospective patients receive top quality attention and care in the interactions they have with the practice. The Front Desk Receptionist (Patient Concierge) will partner closely with all staff members to achieve operational goals.
Main responsibilities include, but are not limited to:
- Welcome patients to the practice; answer the phone promptly and professionally
- Manage the clinic schedule and patient appointments; ensure the check-in process is handled in accordance with company policy
- Create, maintain and file medical records
- Ensure that the practice and working areas are clean and stocked; inform management when stock is low
- Maintain a positive attitude and contribute toward a quality work environment
- Assist in all areas of daily operation as requested by the Practice Manager
- Other tasks as assigned by management
Desired Job Qualifications
- At least 1 year experience in front desk or administrative support interfacing with clients, patients, or vendors
- Experience with scheduling tools (i.e. My Aesthetics Pro)
- Experience with patient charts and/or managing a complex filing system
- Experience managing a high volume of calls to include directing calls, taking messages, and prioritizing incoming calls while juggling incoming patients/vendors and/or other tasks
- Professional demeanor and presentation
- Excellent communication skills, both verbal and written
- Strong computer skills with proficiency in G-Suite for Email, Calendar, Sheets and Docs
- Impeccable organizational skills
- Demonstrated experience in caring for customers/patients, preferably within a healthcare or service setting
- Ability to self-motivate while being a team player
- Weekend availability (Saturdays and/or Sundays as required)
- Bilingual (English/Spanish)
- Free Health Benefits: 100% company-paid medical, dental, vision, basic life and AD&D benefits for individual employees
- Retirement Plan: 401(k) and Roth
- Paid Time Off: Competitive paid vacation and sick time, as well as paid company holidays
Compensation: Hourly rate is $18-20/hr. This role is also eligible for a monthly bonus incentive (up to $500) as well as the benefits shown above.
Full compensation packages are based on candidate experience and relevant licenses or certifications.
AirSculpt provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
