As `Associate Director – Key Accounts`, you will be responsible for the performance and account management of a portfolio of hotel chains. You are likely to have a strong network of hotel industry contacts & be working within an Online Travel Agent, travel wholesaler or distribution / account management function of a hotel chain. As an area of the business undergoing significant change, you must thrive in a fluid & evolving environment, be an engaging and approachable person who can lead and mentor a team of senior managers across APAC.

Responsibilities

  • Create, manage & execute on executive level leadership tasks - setting deliverable KPIs, project & product management, mentorship and team development
  • Build & maintain relationships at a senior level within the travel industry, local and international regulatory bodies
  • Understand what levers the various Key Account teams can control and deliver value through product innovations, business growth, revenue development and team leadership
  • To lead both the commercial and operational performance of a Key Accounts team within the travel industry
  • Recruit, train & develop a team
  • Build relationships, harness teamwork & inspire leadership
  • Stay ahead of the industry, by understanding the key commercial levers at your disposal and ensuring Agoda are providing the best possible customer experience at all times

Qualifications / Experience:

  • 10+ years’ experience working with multi-national companies within travel and / or e-commerce
  • 10+ years’ experience leading a high performance management team in an account management or business development function
  • Prior team management experience in the past three to five years
  • Extremely high level of commercial acumen, an innovator and thought leader with a proven and ability to drive outcomes

Competencies/Skills:

  • High energy, inspirational leader who thinks big, thinks global and understands the importance of scale
  • An ability to demonstrate proven success influencing internal departments (technology, product, partner services, operations and market development) to deliver opportunities & efficiencies
  • Excellent problem solving, numerical and analytical skills
  • Thrives in a transformational / change management environment
  • Outcome focused, team leader and team player
  • Professional “get it done” attitude and work ethic
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