Location: Bangkok

 

Agoda is the largest and fastest growing online hotel booking platform in Asia and as a Booking Holdings company, we are part of the largest online travel company in the world.  Technology is not just what we do – it’s at the heart of who we are.  We have the dynamism and short chain of command of a startup and the capital to make things happen. We love innovation and putting new technologies to work to extend our lead on the competition. What’s stopping you from getting in touch?

Working in one of the largest international Internet employers headquartered in Asia, your work has an impact on what we do around the globe. We move fast – why wait ages to see your ideas go live?  Therefore, business value from your contribution can be seen in real-time basis. Work on tough challenges, safe in the knowledge that you are surrounded by people as smart as you are (if not smarter!) to help solve them.  And while we’re on the subject, Agoda people come from over 65 countries:  It’s an incredible technical creative melting pot.

Apply now!

 

*Role and Responsibilities*

As an IVR Engineer, you will be responsible for the design, implementation, testing and supporting our IVR solution. You will get the chance to create new flows and enhance existing ones based on Genesys 8.x environment within a fast-moving organization. “Quality is your name and velocity is our game”.

Having strong communication skills, finding the right mix of being collaborative as well as independent and being able to work in a strong multi-language team environment is a necessity for the stress resistant candidate.  

 
*Requirements*
 
- 2+ years experience in Quality Assurance field and/or as a Software Developer.
- 5+ years experience in Scala, C# or Java. You might have experience in other languages, but you are confident you can learn.
- At least 2 years experience in Contact center solutions, design, reporting (GVP/FIM/ICON), routing and multi-channel components (Genesys/Avaya framework) including development of IVR call flows and SCXML/VXML troubleshooting.
- Proficients with one or more of Data platforms like SQL, Cassandra or Hadoop. You understand that different applications have different data requirements.
- Familiarity with Core engineering infrastructure tools like Git for source control, TeamCity for Continuous Integration and Puppet for deployment.
- Experience in APIs and Restful systems. 
- Ability to create/design end to end voice architectural diagram and documentation.
- Degree in computer science or equivalent.
- Genesys certifications is a plus.
 

Visa sponsorship and relocation package provided.

 

Agoda is a Booking Holdings (BKNG) company, the world’s leading provider of brands that help people book great experiences through technology.

 

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