Agoda is looking for a GSD Operations Specialist.

 

Agoda is Asia’s leading and fastest growing online hotel reservation website. Maintaining this position requires an incredible amount of data, a superior IT infrastructure, and world class talent to bring it all together. Are you interested?

 

Agoda’s IT department is a fast-paced environment where innovation and creative thinking matter; where passion for new technology applied in creative ways drives us to constantly improve the customer experience. We strive to create products and services that make a difference, and work hard to ensure continuous, consistent progress. And we never forget to have fun while doing it.

 

For our team in Bangkok-Thailand, we are looking for candidates with a high level of IT Support experience. Information Technology is Agoda’s core competency, and an IT career with us provides excellent growth opportunities in an exciting, multicultural environment.

 

Responsibilities:

 

Manage access rights of Agoda's systems including Active directory, user mailbox and shared folders according to security requirements and company policies.

 

  • Track and monitor HR announcement to ensure all new hires are granted approved access rights of Agoda’s systems including Active directory and users mailboxes.
  • Track and monitor HR announcement to ensure all access rights are removed once an employee leaves the company.
  • Provide support and troubleshooting for requests received via Servicedesk and ensure all requests are completed within the agreed SLA.
  • User management. Handling user account creation and deletion, password change, account lockout issue
  • Responsible for providing/removing access to shared folders.
  • Managing Distribution Lists on Active Directory and Exchange.
  • Responsible for resolving day-to-day issues as assigned to the GSD Operations team.
  • Responsible for completing multiple projects on time and that they meet the given KPIs.
  • Ability to make quick decisions, implement standards and best practices to improve the support processes.

 

Personal Attributes:

 

  • Good in English
  • Enthusiastic team player.
  • Bachelor’s Degree in Information Technology, Business Computer, Computer Science or related field.
  • Minimum 6-7 years’ experience in a IT Helpdesk or BA role
  • Customer Service minded, all the way.
  • Great communication and interpersonal skills; a good sense of humor is always a plus
  • Organization and time management skills, analytical skills, attention to detail and accuracy
  • Must demonstrate ownership and be both proactive and reactive
  • Good knowledge of Active directory management tools, Exchange and Share folder
  • Experience in SQL Database Server, Query Command are preferable
  • Computer proficiency in MS Office especially MS Excel is a plus
  • We do not provide relocation or visa sponsorship for the role, therefore only locals will be considered.

 

#Bangkok #IT #3 #LI-TS1

 

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