• Manage incidents and daily operational tasks on production and development environments, occasionally outside of business hours.
  • Works on datacenter operations tasks with remote DCOE staff (server/rack/row/cage provisioning, rolling replacements, power & temperature management, etc.)
  • Configure, support and manage the company servers (Linux and Windows).
  • Design and develops automation toolsets to help drive efficiency in Agoda’s IT infrastructure (OS deployment, software installation/patching, monitoring and remediation, etc.)
  • Provide advice and guidance on best practices to other infrastructure team members and software developers; assist with performance tuning and troubleshooting



  • At least 2 years of IT operations experience, with understanding of Windows and Linux server configuration in large virtualized environments
  • Competent scripting skills in one the following languages: python, bash, PowerShell
  • Knowledgeable with server and networking hardware from mainstream vendors.
  • Excellent troubleshooting skills, capable to break down issues into testable hypotheses and develop tools to assist during troubleshooting
  • Experience working in a dynamic, performance-oriented environment
  • Good English skills, strong analytical skills, eager to learn new things
  • Able to work under pressure and deliver projects on time.
  • Knowledge of OpenStack operations and API’s will be advantageous
  • Self-motivated, approachable, and adaptable and have excellent communication skills (both written and verbal)
  • Knowledge of CI/CD or a Dev-ops background will be highly advantageous


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