• Coordinate datacenter operations tasks with remote DCOE staff (server/rack/row/cage provisioning, rolling replacements, power & temperature management, etc.)
  • Design and develops automation toolsets to help drive efficiency in Agoda’s IT infrastructure (bare metal deployment, software installation/patching, monitoring and remediation, etc.).
  • Conducts performance tuning and troubleshooting investigations, working across the entire organization
  • Provide expert advice and guidance to other infrastructure team staff and software developers; can effectively mentor less experiences staff.
  • Lead and manage implementation projects from end to end, working across multiple team and departments.
  • Manages and operates the internal platform systems (OpenStack, Kubernetes, internal configuration management and deployment tools)
  • Manage incidents and daily operational tasks on production and development environments, occasionally outside of business hours



  • At least 5 years of IT operations experience with Windows and Linux servers in large environments is a MUST
  • Competent in one or more common scripting/automation languages: Python, ruby, JavaScript, bash, PowerShell.
  • Practical experience selecting, deploying and managing HPE servers.
  • Excellent troubleshooting skills, capable to break down issues into testable hypotheses and develop tools to assist during troubleshooting. Can troubleshoot “full stack” issues
  • Good knowledge of networking architecture within complex e-commerce environments
  • High sense of ownership. Actively looks for lingering problems and proactively fixes them
  • Good English skills, strong analytical skills, eager to learn new things
  • Able to work under pressure and deliver projects on time.
  • Self-motivated, approachable, adaptable, with have excellent communication skills (both written and verbal)
  • Practical knowledge of Kubernetes or Docker or OpenStack operations and APIs
  • A dev-ops background with experience in CI/CD procedures would be of advantage


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