Working Location: Bangkok, Thailand


As part of the Data team, the Data Support team takes care of all incidents, questions and problems regarding to data from all Agoda business. Our products are OLAP, cubes, aggregation data, dashboards and reports that would help business to effectively perform data-driven-decision. Also, other teams have internally developed software and applications. Most applications are fairly database intensive and web based.

This function requires constant communication to business users and also within Data team and Quality Assurance, Software Development, Database Administrators and Project Management, to communicate the issue and understand the update and impact. Additionally, the workload will include fast turnaround of ad-hoc reports on Agile methodology and support other technical end user for operations.


  • Degree in IT related / Computer Science or equivalent experience
  • Strong knowledge of SQL query, data warehouse and BI solution
  • Service-minded, Multi-tasking and Problem-solving person, Good communication skills, Fast learning and willing to learn non-technical business and industry knowledge
  • Strong English, in speaking, reading and writing
  • Ability to work independently and as a team player
  • Experience in ticket based systems, incident management is a plus
  • Fresh graduate is welcome

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