** This position is base in Bangkok - relocation provided for expat candidate **

Agoda is transforming travel for millions of customers across the globe. Headquartered in Asia, Agoda is one of the world’s largest online travel accommodation platforms. Founded in 2005 and now part of Booking Holdings (Nasdaq:BKNG), Agoda has a network of over 2,000,000 vacation rentals and hotels worldwide. Our web and mobile products provide a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best deals for business and leisure travelers. Agoda employs over 4,0000 professionals from 70 nationalities in locations around the globe. In every department – from engineering to customer experience – we provide an environment rich with creativity, collaboration, and experimentation, and the tools to work faster and smarter.

Job Summary:

The Senior Manager, Business Process and Risk Controls is a critical role who reports directly to Agoda’s CFO and will sit on the Agoda Finance Leadership team. You will lead a team of Specialists to act as one critical line of defense with respect to risk management for overall Agoda.

The overall Agoda Company is an innovative online travel agency (OTA). As such, Agoda is constantly expanding its reach through strategic innovations and data-driven experimentations. This allows us to stretch ourselves and get on (and in some cases, create) the next big waves. As a key stakeholder and enabler of the overall Agoda business, the Agoda Finance team must play a unique role in balancing risk management without stiffening the innovations and growth.

This role is about balance. In order to play this balancing role effectively, the leader we’re looking for is a curious, dynamic, and fast learner with strong business intuitions, who’s also able to spot potential risks even as early as the design phase of a new project/innovation. This leader must have the ability to gain trust from his/her various business partners to ensure a seat at the table, while also proactively put in measures to manage the associated risks on behalf of overall Agoda. This is not a policing role, but rather one that is a team player and looks out for the best outcome of everyone, including for the company’s shareholders.

As the Senior Manager, Business Process and Risk Controls, your business partners will span the entire range of functional areas such as Product, Info Technology, Marketing, Pricing, Partners Services, Customer Services, including various parts of the Finance function. In addition, you would be expected to navigate effectively up and down various levels within various departments to understand and (in many cases) design the business processes, internal controls to ensure overall compliance and appropriate business risk management.

The successful candidate for this role would enjoy the immense amount of exposure to a holistic list of departments and functions at Agoda, various key stakeholders at all levels, and a well-rounded understanding of the overall Agoda business. In addition, you will let your people management skills shine through (and/or continue to develop them to the next level) through managing your own team of Specialists as well as influencing various business partners.

In summary, this is a perfect role for an ambitious leader who wants to master the in-and-outs of a fast-growing, innovative eCommerce company, whilst contributing a tremendous amount of impact in balancing the risks and growth of the company. Ability to see the big picture whilst also able to zoom in and out of (and manage) the details is critical.

This role is based in Bangkok, Thailand.


Key areas of responsibility will include, but are not limited to:

  • Analyze (and/or design) business processes and other business compliance topics to identify risks and control weaknesses
  • Identify controls that are currently in place, as well as any control gaps, based on identified risks
  • Provide guidance and support to your business partners (e.g., process owners) in designing and implementing appropriate controls to strengthen the control environment and mitigate the company risks
  • Assist in the implementation of, and ongoing compliance with, the COSO Integrated Control Framework
  • Assist with documentation of processes by collaborating with process owners and control performers
  • Develop and maintain comprehensive documentation including flow charts, process narratives and risk and control matrices, segregation of duties matrices and any others required
  • Maintain the internal control environment
  • Develop and deliver presentations, tailored to audience at various levels and business function regarding impact of internal controls, processes & business compliance
  • Working closely with other control/compliance functions
  • Co-ordinate with audits for both Internal and External audit teams
  • Support Internal and External audit teams to ensure that remediation plans are implemented on a timely basis for any deficiencies found
  • Research and understand all relevant compliance regulations to ensure process owners are aware of anything that could impact them



Qualifications Required:

  • A minimum of Bachelor’s degree preferably in Accounting or Finance
  • Excellent knowledge of auditing various business operations and risk-based auditing attained through minimum of 10 years of progressive work experience
  • Previous experience in a compliance, process, quality or risk control role
  • Proven success in improving risk management, preferably in a fast-moving eCommerce environment
  • Thorough understanding of internal control concepts (e.g. SOX & COSO) and experience in applying them in various business areas/functions
  • Certified Internal Auditor (CIA) designation highly desirable
  • Ability to work independently, productively and part of a team
  • Strong Communication Skills with fluency in English (other languages would be a plus)
  • Proficiency in MS Office (Word, Excel, PowerPoint) and Visio
  • Finance experience preferred, E-commerce or travel industry experience a plus

Skills & Competencies:

  • High level of integrity is a MUST
  • Superior influencing skills, particularly when without actual management authority
  • An eye to spot control risks with an intuition of risk prioritization
  • Curious, creative and innovative, particularly in design proper controls without stiffening the business growth
  • Flexibility to adapt to an ever-evolving and dynamic work environment
  • Self-starter with strong sense of responsibility
  • Quick thinker and confident in decision making
  • Process, problem solving and action orientated mindset
  • Good analytical skills with strong attention to detail
  • Strong communication and relationship building skills
  • Professional “get it done” attitude and strong work ethics
  • Curious, creative and innovative
  • Fast-learner

 ** This position is base in Bangkok - relocation provided for expat candidate **


Agoda is proud to be an Equal Opportunity Employer. We are committed to equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status and other legally protected characteristics. If you need assistance or an accommodation due to a disability, please let us know.

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