Agoda is one of the world’s largest and fastest growing online travel agents. Coming from over 70+ countries, our 3,900+ person team is young, energetic, and hyper-focused on every last detail of the internet. Our parent company, Booking Holdings, owns several other premier travel brands, including Kayak, and, making us by far the largest and fastest growing travel portfolio in the world. But in keeping with the group’s focus on entrepreneurialism, each brand operates totally independently, allowing us to experiment and move fast.  Here at Agoda, we strive to do the right things the right way as we rapidly innovate and grow.

We are looking for someone to be part of our global Employee Relations team (based in Bangkok) as an Employee Relations Business Partner. Our Employee Relations team works closely with key stakeholders including our Legal/Compliance team, Talent Management team and Senior Management Team to support employees in challenging circumstances, and we seek to identify trends and share insights to adjust our people management and hiring practices to get the best talent outcomes. We advise and enable managers to make the best possible decisions, challenging practices that go beyond legal obligation to protect our unique culture at Agoda.

Main Roles and Responsibilities

We are looking for someone who combines great execution with the intellectual disposition to challenge current practices.

As an Employee Relations Business Partner you will take on the following responsibilities:

  • Act as the subject matter expert on compliance and company policies and procedures, providing advice to managers
  • Coach, counsel, and guide managers in managing employees with poor performance and handling misconduct cases
  • Support managers in the execution and tracking of disciplinary actions according to the local laws and regulations
  • Handle terminations, ensuring the right steps are taken and the right documentation is used so that the risk of labor claims is minimized
  • Run investigations on grievances between employees
  • Analyze past cases of poor performance or misconduct and extract actionable insights in order to:
    • define and implement improvements in the process of managing poor performance or misconduct
    • recommend changes in the current work rules and policies
    • improve the content of the relevant online learning provided to managers
    • recommend changes in performance management practices by different teams
  • Act as an HR Business Partner to a dedicated Department to share actional insights and trends.
  • Own projects and solutions related to areas such as:
    • Performance management solutions (e.g.: Probation, Performance Improvement Plans)
    • Employees off-boarding (e.g.: exit surveys, offboarding process (both voluntary and involuntary))
    • Training managers on effective performance management

To be successful in this position it will help you to have:

  • Experience working in North Asia (China, Hong Kong, Japan, Taiwan, Korea)
  • Bachelor’s degree
  • Problem Solving Skills
  • Ability to cope well with ambiguity and change
  • Curious, ready to challenge current practices and perspectives
  • Great attention to detail
  • Great sense of ownership and reliability
  • Humility, flexibility, good interpersonal skills
  • High level of discretion, confidentiality, and ethics
  • Sound judgment and good decision-making
  • Good stakeholder management
  • Fluency in written and spoken English
  • Minimum 5 to 7 years’ experience in human resources/employee relations/business partnering
  • Demonstrated knowledge of employment law and workforce reduction projects


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