You will work in the Customer Experience Analytics team to deliver significant and action-oriented analyses and recommendations to your stakeholders, to help drive decision-making with insights from customer data analysis. Your work will be project-oriented, since you will get the opportunity to own analytical projects, starting from understanding stakeholder needs and problem definition, to the analysis and interpretation of results as well as communicating the findings to the Operational teams or other groups in Agoda (e.g., Marketing, Product, Partners Services).

 

Typical analysis projects can be:

  • analyzing impact of higher performance of Customer Experience Specialists on customer satisfaction and loyalty
  • analyzing processes to improve Customer Experience Specialists productivity
  • assessing efficiency of recruitment programs for recruiting performant employees

 

Qualifications

 

  • Currently pursuing a Bachelor’s degree in computer sciences, engineering, mathematics, statistics, data science or a related degree program with a strong academic record (must provide a letter from the University confirming the internship period)
  • SQL proficiency required: can extract data from large databases using SQL to develop data queries
  • Expert Excel user: able to understand and build complex spreadsheets
  • Strong business sense
  • Python, R, Tableau (data visualization/dashboard development) or VBA is a plus
  • Excellent problem solving skills including the ability to analyze and resolve complex problems
  • Excellent communication and comprehension skills: confident communicating with people of differing levels of seniority, analytical understanding and from a wide variety of backgrounds
  • Organized and structured: can manage multiple, competing priorities and deliver results under tight deadlines and pressure
  • Fluent in English both spoken and written – additional languages are a plus
  • Must be curious, proactive, practical and solution-oriented with “Get it done!” attitude
  • ideas to improve operations based on data and have an impact on the customer experience
  • Able to work in a highly multi-cultural team
  • Attentive to detail and committed to data integrity
  • Aware of the importance of discretion, confidentiality, and ethics

 

* This position is open to Thai nationals only

 

 

#Bangkok #ANLS #1 #temp #LI-MB1

 

Apply for this Job

* Required

File   X
File   X