Customer Service Administration Officer – Maidstone Office
Are you interested in helping the residents of Kent?
Do you have a passion to make a difference in someone’s life?
Do you have the following skills to take on this position?
- Great listener & empathetic.
- Strong communicator.
- Professional approach.
- Reliable, motivated & organised.
- Problem solving with a view to provide resolutions.
- Computer literate & ability to operate multiple systems effectively.
- Key attention to detail.
- Strong in data handling and a good understanding of GDPR.
If you can answer ‘Yes’ to all the above, then we might be a match for you!
All employees must provide evidence of their eligibility to work in the UK, before commencing employment, by furnishing copies of the specified documents
We have Full-time positions available for administration roles which may include some telephone work.
Our current planned induction date is: Monday 13th May 2024
Closing date for applications: Monday 6th May 2024
At Agilisys we strive to improve the customer’s experience at each of our various contact points. We are an employee-owned organisation that delivers success through innovation, working with public sector partners to help them transform services that make a real difference to millions of people across the UK. We are one of the UK's most innovative IT services providers, delivering transformation through a suite of world-class citizen-centric technology products as well as centres of operational excellence around the UK.
We are currently seeking several Customer Service Administrators to assist in the provision of a professional, comprehensive, and efficient administrative and clerical support function to the Contact Centre, you’ll be able to remain calm and produce results under pressure during peak times to meet our contractual requirement. You will be required to work as part of a strong team as well as manage individual responsibilities.
Our office is based in the heart of Maidstone (ME14), with local car parking available. You will be required to be within a reasonable commuting distance from our office.
Working at Agilisys in collaboration with Kent County Council, you will be the first point of contact for residents and visitors to Kent. Based in a fast-paced contact centre environment working alongside a friendly and professional team, we will invest in your development to ensure you can deliver the best service for our customers.
Our operating hours are Monday-Friday between 09.00-17.00.
Agilisys operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions, or trade union membership.
Role Responsibility
- To achieve individual objectives and team targets to assist in meeting the businesses overall KPI’s and PI’s.
- To deliver a high level of Customer Service in line with our client’s quality standards.
- Good/strong PC skills to multitask handling a wide range of enquiries using various service systems and processes including complaints.
- To communicate effectively (written & verbal.)
- To be professional, helpful, welcoming, and pleasant to customers and colleagues.
- To be able to remain calm in all situations, methodical with a polite and courteous manner.
- To meet data protection and client confidentiality requirements.
- Be adaptable to a fast-paced environment and change in priorities.
- Desirable to have some knowledge of how local authorities or other large organisations operate.
Agilisys Package
We aim to support our staff and the great work they deliver. We offer a competitive salary and benefits outlined below:
- Starting salary to be discussed in Interview.
- Training provided to gain new skills and experience.
- A comprehensive career framework to support your development needs.
- Exclusive access to a suite of Well-being services.
- Flexible working.
- Dress code - smart /casual.
- 25 days annual leave, plus bank holidays based on a full-time position
- Pension Scheme.
- Health Insurance.
- Buy & Sell Annual leave.
- Cycle to work Scheme.
- Dental cover.
- Life Assurance
- Health assessments
- Free independent mortgage advice.
- Discounted gym memberships.
- Being an Employee Owner as part of the Employee Benefit Trust, you can make a difference in the future of our organisation.
- Access to exclusive discounts and offers with a variety of retail providers through Agilisys “Perks at Work” scheme.
Agilisys Values
- Passion
- Innovation
- Integrity
- Partnership
Agilisys operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions, or trade union membership.
