Are you looking for a career in Customer Service and would like to be paid whilst you obtain a qualification?

This is a fantastic opportunity to join our Contact Centre in Maidstone. We have a number of Customer Service Apprentice positions which will provide you with great training and experience in this exciting sector.

The role will be to provide a professional, efficient and streamlined telephony service to customers of Kent County Council, for specified services within the Authority’s operations.

We are looking for apprentices with the following skills

• Personal self-confidence to provide a customer focused front-line enquiry service via the telephone.

• Ability to handle a wide range of enquiries in a contact centre environment.

• Computer literate and ability to operate telephone equipment effectively.

• Effective communication skills, both written and verbal with a polite, efficient and courteous manner. Able to deal sympathetically with distressed, agitated, confused, irate customers or those with special needs.

• Able to remain calm under pressure.

• Ability to learn and deliver new services

• Possess a friendly and helpful disposition.

Full training including NVQ level 2 in Customer Services will be provided

Please apply via this link:


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