Note: This role will be onsite 5 days/week in our Denver office.

Role:

AgentSync’s products are built on Salesforce and AWS, effectively leveraging every aspect of those platforms and pushing the edges of what is possible within their ecosystems. We treasure stability, scalability, and customer experience as first-order principles, striving to create thoughtful, delightful user interfaces and seamless workflows. Behind the scenes, we build secure, scaled integrations into licensing database sources of truth (e.g. NIPR, FINRA), obscuring the complexity of licensing data through translation into an understandable, reportable data model.

We are looking for an experienced, analytical, and driven Sr. IT Operations Engineer to join our rapidly growing SaaS startup organization in Denver, CO. This role will allow you to sharpen your technical skills while giving you the opportunity to build new expertise as you provide support to a diverse local and remote staff. As a Sr. IT Operations Engineer, you will be expected to take ownership of high-impact projects and cross functional team deliverables, as well as mentoring those around you to help level up their skills. You will also have the opportunity to work with cutting edge software solutions, and partner with the other talented engineers around you to solve complex technical challenges, and help each other grow.

What you’ll do:

  • Serve as the primary IT point of contact and an escalation point 
  • Establish working relationships with internal teams to understand, prioritize, and effectively deliver IT Support requests and projects.
  • Review and delegate high priority requests as required.
  • Troubleshoot and identify the root cause of complicated software and hardware issues to prevent repetition.
  • Establish processes and metrics to help identify areas of improvement, as well as celebrate the great work being done.
  • Perform hands-on fixes at the desktop level; installing and upgrading software and configuring systems and applications in collaboration with other IT team members.
  • Manage user access related to the onboarding and offboarding of team members
  • Deliver new hire IT orientation.
  • Develop and contribute to knowledge base articles for end user reference.
  • Manage IT asset inventory and lifecycle management program.
  • Provide coaching and development for entry level IT support staff.

Your Experience

  • 5+ years of experience in IT operations and/or administration.
  • Experience in a high growth organization or startup environment.
  • Familiarity with common IT service management tools.
  • Experience with IT program buildout in a rapidly growing organization
  • Knowledge of Apple Products operating systems, hardware, and software.
  • Previous experience administering identity providers like Okta.
  • Previous experience administering Google Workspace Suite of productivity tools. 
  • Previous experience in managing and administering a centralized MDM solution like JAMF.
  • Ability to lead a project from inception, while delegating tasks to team members.
  • Strong problem solving and analytical skills involving complex distributed systems.

We encourage you to apply even if you don’t meet every requirement listed here. We know that every person has unique strengths, and we focus on hiring for those strengths, rather than looking for someone who meets every bullet point listed.

About us:

AgentSync is a powerful, easy-to-use Compliance as a Service solution, directly integrating regulatory database sources of truth (i.e. NIPR, FINRA) with core business systems (i.e. Salesforce) so we can automate the critical business processes associated with these compliance requirements.

We’re a new-school solution tackling an age-old, ubiquitous problem with smart technology and  automation in a market full of inefficient, high-cost solution options - spreadsheets, manual processes, legacy software, more headcount, outsourcing, etc.

Salary: 

Denver/Boulder Metro: $100k - $124k + Annual Bonus

Additionally, this role is eligible to participate in AgentSync’s equity programs.

100% Company Paid Healthcare Insurance (for you and any dependents)

  • Medical
  • Dental
  • Vision
  • Parental leave and return to work childcare stipend

Financial Benefits

  • 401(k) retirement savings plan

Other Benefits

  • Unlimited PTO
  • 12 paid holidays per year

Apply for this Job

* Required
resume chosen  
(File types: pdf, doc, docx, txt, rtf)
cover_letter chosen  
(File types: pdf, doc, docx, txt, rtf)


Demographic Questions

AgentSync is committed to creating a diverse, inclusive and equitable workplace. To help us measure our efforts in this regard, we invite applicants to self-identify their personal demographic information.  Completion of this form is voluntary and does not impact your consideration as a candidate. Any information provided is maintained confidentially, anonymized, and cannot be viewed by your interview team or hiring manager at any time.

 

Voluntary self-identification of gender identity





Voluntary self-identification of race/ethnicity








Voluntary self-identification of Veteran status



Voluntary self-identification of sexual orientation




Voluntary self-identification of gender





Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in AgentSync’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.


Enter the verification code sent to to confirm you are not a robot, then submit your application.

This application was flagged as potential bot traffic. To resubmit your application, turn off any VPNs, clear the browser's cache and cookies, or try another browser. If you still can't submit it, contact our support team through the help center.