About Agari

Agari is the Trusted Email Identity Company™, protecting brands and people from devastating phishing and socially-engineered attacks. Using applied data science and a diverse set of signals, Agari protects the workforce from inbound business email compromise, supply chain fraud, spear phishing, and account takeover-based attacks, reducing business risk and restoring trust to the inbox.  Agari also prevents spoofing of outbound email from the enterprise to customers, increasing deliverability and preserving brand integrity. 

Your Future Role

As Agari’s future Senior Customer Success Manager (CSM), you will be responsible for driving customer adoption, renewals, growth, and success with Agari. The Senior CSM should be able to articulate the value of Agari to inspire and support customer adoption, renewal and expansion. The Senior CSM works with customer contacts up to the CXO level, as well as, internal department contacts to provide a high-touch experience for strategic customers as well as targeted touch for smaller accounts. 

Your Impact

As Agari's Senior CSM, you are the customer's guide throughout each phase of the customer's journey from on-boarding through renewal. Your role impacts the success of the customer and of the company. Your future role entails the following: 

  • Develop a trusted advisor relationship with our customer’s managers and executive sponsors to identify and engage with the Economic Buyer and stakeholders.
  • Coordinate with the Customer Success Engineering team to participate in the initial on-boarding kickoff meeting in order to ensure all customers get off to the right start. This includes setting success metrics, building Success Plans and engaging customer signatories and project managing the implementation of the Agari product/service.
  • Clearly articulate business value to ensure adoption and drive growth; through training, development of best practices, as part of alignment to the Agari Account Team to ensure return on the customer’s investment and build customer advocates and champions.
  • Be the single point of contact and escalation for the customer. Including directing customers quickly and efficiently to additional help resources such as Help & Training within the application, personally helping with questions/issues.
  • Increase customer retention and adoption rates by conducting regular check-in calls, monitoring and completing CTAs, developing success plans and conducting scheduled EBRs with senior executives.
  • Responsible for assigned Book of Business (quota-bearing) and forecasting projected churn based on risk to Annual Revenue Retention.
  • Track customer activity to identify churn risk and work proactively via targeted outreach campaigns to eliminate that risk, while simultaneously identifying and closing upsell opportunities when applicable.
  • Responsible for customer references, case studies and testimonials for the CSM's portfolio of customers.
  • Serve as customer advocate, including collecting customer feedback on product needs, understanding customer and industry trends and articulating those back to the business.
  • Work closely with internal resources on escalation and resolution processes for critical customer issues.

Your Keys to Success

As an Agari Senior CSM, you are comfortable consulting with a variety of Mid-size and Enterprise customers from a range of industries, across all of our product offerings. In order of you to be successful, you will possess the following:

  • A minimum of 4 years in Customer Success Management with Sales/Renewals experience from a SaaS company, Email Security preferred
  • Experience identifying upsells, cross sells, and handling subscription renewals
  • Experience in managing a Book of Business, carrying, meeting, and exceeding annual quotas
  • Strong interpersonal skills and experience initiating and building positive relationships
  • Excellent individual and group presentation, written, and oral communication skills
  • Strong organizational and time management skills with the ability to manage multiple projects simultaneously
  • Ability to function in a high volume, forever evolving new business environment while always maintaining a smile and positive disposition
  • Self-motivated, proactive team player with innovative ideas to inspire client loyalty and adoption
  • Strong interpersonal skills and experience initiating and building positive relationships
  • Cross functional leadership and team coordination skills
  • Familiarity with data extraction, analysis and strategic plan execution
  • Proficient in Salesforce and Microsoft Office (Outlook, Excel, Word and Power Point)
  • Forecasting experience with Clari a plus
  • Gainsight knowledge a plus
  • Able and willing to travel on-site for customer visits as required by the business (up to 25%)
  • Bachelor’s degree or equivalent
  • Multi-languages are a plus, preferably in Spanish, French, or German 

Why we're a great place to work

  • Won Best Places to Work 2018
  • Fast-growing cyber security start-up –winner of the Best Security Company of the Year at the Annual Cyber Security Awards 2020
  • Competitive benefits package -equity included!
  • Hard working people with a lively environment 
  • Fun company events – social happenings, etc (We like to have fun too!)

Apply for this Job

* Required
  
Attach Dropbox Google Drive Paste
  
Attach Dropbox Google Drive Paste
When autocomplete results are available use up and down arrows to review
+ Add Another Education

U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Agari are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.