ABOUT US

At the heart of AG1 lies a commitment to our mission to empower people to take ownership of their health. Since 2010, we've dedicated ourselves to bringing Foundational Nutrition to people around the world.

Our ethos is deeply rooted in science, with an unwavering dedication to continuous improvement. We leverage and contribute to the latest research to deliver a powerful, straightforward solution for optimal health to our customers. We harness the finest ingredients so that every scoop of AG1 gives you the nutrients you need with the simplicity you want in a daily routine.

Likewise, our organization puts the same energy into creating an environment that is a reflection of the cultural values that define who we are and how we work together. These seven values— One Spectacular Life, Customer Centric, Radical Ownership, High Performance, Courage, Good Humans and Continuous Improvement—are a representation of the high standards we set, and hold ourselves accountable to, when it comes to building our global team.


THE ROLE

We are seeking a Senior Manager, Experience Research who will play a pivotal role in shaping our user experience (UX) strategy at AG1. Reporting to the SVP, Member Experience and Insights, you will lead efforts to understand and improve the post-sign-up experience for our customers, leveraging UX/UI research skills to identify and prioritize usability opportunities. The ideal candidate will possess a strategic mindset, with a deep understanding of UX principles and website design, enabling them to drive impactful improvements that enhance our members' journey.

As a leader on the Member Experience team, this role is expected to bring methodological expertise and excellence to the team with the ability to implement research best practices. This role requires effective cross-functional partnership skills and will be a critical and regular collaborator with various teams including but not limited to Marketing, Digital Innovation & Technology, and Data & Analytics.

 

WHAT YOU’LL DO

Leadership & UX Strategy Development

  • Support in developing and driving the UX strategy for the member experience, aligning with broader business objectives and customer needs.
  • Conduct comprehensive research to identify major usability opportunities. 
  • Collaborate closely with product management, design, engineering, and other cross-functional teams to implement UX improvements effectively.
  • Communicate insights and recommendations to stakeholders at all levels of the organization, effectively articulating the rationale behind UX decisions and driving alignment.
  • Own the Insights roadmap for Marketing and Digital; partner cross-functionally with both departments to understand their goals and priority research questions.

Research & Testing Excellence

  • Manage full research cycle of prioritizing, designing, executing, analyzing and presenting customer/consumer research in partnership with other cross-functional stakeholders.
  • Own the Research Sprint process, executing frequent Customer Insights qualitative and quantitative projects on behalf of stakeholders and partners.
  • Utilize qualitative and quantitative methods to gather insights and prioritize areas for improvement.
  • Analyze user data, including user behavior metrics, feedback, and other relevant data sources, to identify trends, patterns, and opportunities for optimization.
  • Test marketing campaigns and digital experiences derived from Insights via various methods (such as concept, message and creative testing; landing page and website A/B testing).
  • Conduct regular 1:1 customer interviews and focus group discussions.
  • Plan and execute usability tests to validate design concepts and gather feedback from users. Iterate on designs based on test results to ensure optimal user experience.

Cross-functional Collaboration & Stakeholder Engagement

  • Inform and educate stakeholders and the organization on Insights findings and implications.
  • Collaborate with other groups to organize and centralize insights and competitive intelligence.

 

WHAT WE'RE LOOKING FOR

  • 8+ years of experience with a focus in UX/UI research and a strong track record of managing stakeholder requests throughout the research lifecycle.
  • Extensive experience in website design, with a deep understanding of UX best practices and principles.
  • Strong analytical skills, with the ability to interpret complex data sets and draw actionable insights.
  • Excellent communication and presentation skills, with the ability to effectively convey complex concepts to both technical and non-technical stakeholders.
  • Proven leadership experience, with the ability to inspire and motivate cross-functional teams.
  • Experience working in an agile development environment is a plus.
  • Bachelor’s and/or Master’s degree in business, marketing or consumer research discipline (Business, Marketing Analytics, Marketing Research, etc).
  • Experience with Qualtrics and UserTesting.com; proficient in Excel, Sheets and Slides.
  • Significant depth of knowledge around research methodologies and proven ability to apply methodological expertise and rigor across a variety of projects.
  • Previous experience working in an Insights capacity supporting consumer products/brands, preferably fast-moving.
  • Previous experience working for an ecommerce direct-to-consumer business.
  • Trained qualitative research moderator.
  • Strong analytical skills: Experience leveraging complex sets of data and consumer research to provide meaningful insights and recommendations for the business. 
  • Ability to partner with Data Science & Growth Analytics teams.
  • Strong verbal and written communication skills, including the ability to summarize ideas and issues in compelling and memorable ways.
  • Excellent organizational skills and the ability to lead teams to meet deadlines.
  • Collaborative, curious and strategic thought partner who builds effective relationships and trust.
  • Highly motivated to work in a fast-paced remote environment where change is welcomed and embraced.

WHAT’S IN IT FOR YOU?

  • Competitive compensation and performance-based incentive plans.
  • A 100% remote working environment (excluding Laboratory positions), which has been implemented from day one.
  • A strong company culture that is enforced through the hiring process to ensure values alignment and a highly collaborative team.
  • A mission-driven approach to everything that we do, with an overall goal to significantly improve our customers’ health and wellness.
  • A high-growth, dynamic environment with opportunities for your direct impact to be felt.
  • Paid holidays, company-wide mental health days, and unlimited PTO (based on your country of residence).
  • In-person team meetups for optimal collaboration, team building and accelerating productivity.
  • A work environment and culture that is based on high performance, productivity and continuous improvement. 
  • The opportunity to work with passionate, high-growth, business-minded colleagues who bring their all to our mission each and every day.
  • Access to AG1 products and branded swag. 
  • Monthly telecom stipend to offset some of the costs of home internet/wifi for eligible team members. 
  • All other benefits and insurances as required by law, based on your specific country of residence.

AG1 is dedicated to providing equitable and competitive compensation & benefits packages. For this particular role, the base salary range is $165,000 - $185,000 and will ultimately be decided at the offer stage, based on an individual candidate’s level of skills and experience aligned with the needs of this role. Base salary is one component of total compensation for this position. We provide a competitive mix of base salary, performance bonus, and stock option allocation for eligible roles.

AG1 is an Equal Opportunity Employer. We are committed to inspiring fulfilling lives, starting with a focus on health and we believe this starts in the workplace. We do this by providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where all team members can thrive, feel a sense of belonging, and make a difference in the world together. We do not discriminate based on age, race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, veteran status, disability, or any other status protected by law. We are an equal opportunity employer.

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Apply for this Job

* Required
resume chosen  
Google Drive
(File types: pdf, doc, docx, txt, rtf)
Cancel
cover_letter chosen  
Google Drive
(File types: pdf, doc, docx, txt, rtf)
Cancel
When autocomplete results are available use up and down arrows to review
+ Add another education

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in AG1’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Enter the verification code sent to to confirm you are not a robot, then submit your application.

This application was flagged as potential bot traffic. To resubmit your application, turn off any VPNs, clear the browser's cache and cookies, or try another browser. If you still can't submit it, contact our support team through the help center.