Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm proudly includes Returnly. 

Our mission to deliver transparent financial products that improve lives extends beyond borders. Consumers across the globe need safe, transparent financing. Our retail partners need Affirm to be there for them, wherever that might be. To help achieve this vision, we are growing our product lines and becoming a global company. We’re just getting started, and we’re looking for a strong Senior Product Manager to take on this big challenge!

Our Consumer servicing and repayments team is responsible for delivering a premier post loan experience that delights the customer. As our Senior Product Manager, you will be responsible for identifying levers and come up with innovative product experiences, conduct funnel analysis and improve the delinquency part of the repayments funnel. The team is in an outstanding position to experiment with business levers and focus on growing collections from delinquent users. In this role, you will be responsible for developing and carrying out a product strategy, and delivering impactful experiences to our customers globally. The successful candidate will be able to collaborate with a team of engineers and deliver tangible results in a fast-paced environment. The right candidate will be able to platformize the experiences to set up Affirm for global expansion.

What You'll Do

  • Understand Affirm users at a deep level -- what’s meaningful to them, what are their constraints and challenges, what drives their decision making with respect to repayments and collections, why they love Affirm, and what they wish we could do better
  • Build self-service user experiences significantly improve the collections
  • Drive customer comms strategy to proactively get in touch with customers and improve their collections experience
  • Work with analytics team to measure ongoing success of the product area and report to the leadership team
  • Be an authority on industry trends of consumer credit, payments, e-commerce, and apply the knowledge to shape the roadmap
  • Understand the levers to optimize the collections conversion funnel and utilize the available levers to improve conversion
  • Build platform solutions to enable collections with minimal effort in new markets.

What We Look For

  • Passion and drive to change consumer finance for the better
  • Strong written and verbal communication skills with the ability to articulate customer problems and drive alignment with cross-functional teams and leadership
  • Experience managing technical software products from kick-off to post-launch
  • An experimentation mindset to come up with hypotheses, test them quickly and ship the features globally
  • Excellent at identifying and prioritizing high impact initiatives
  • A scrappy, get-things-done attitude to make your product and team successful whether that means writing a QA plan or investigating the root cause of a customer support ticket
  • The ability to turn incomplete, conflicting, or ambiguous inputs into solid action plans
  • Excellent at establishing cross-functional relationships, tapping into those relationships and drive consensus to make progress
  • Very good at influencing leadership and cross-functional teams
  • Familiarity with SQL and Spreadsheets for product analysis

Location - Remote U.S.

Grade - USA30

 #LI-Remote

Affirm is proud to be a remote-first company! The majority of our roles are remote and can be located anywhere in the U.S. and Canada (with the exception of the U.S. Territories, Quebec, Yukon, Nunavut, and the Northwest Territories) unless the job indicates a different global location. We are currently building operations in Spain, Poland, and Australia.  Employees in remote roles have the option of working remotely or from an Affirm office in their country of hire, and may occasionally travel to an Affirm office or elsewhere for required meetings or team-building events. Our offices in Chicago, New York, Pittsburgh, Salt Lake City, San Francisco and Toronto will remain operational and accessible for anyone to use on a voluntary basis, subject to local COVID-19 guidelines.

All full-time jobs at Affirm (excluding interns and apprentices) are tied to a transparent grade-based pay range taking location into account. 

[Colorado Candidates] In accordance with Colorado’s Equal Pay for Equal Work Act, the grade for this position in Colorado is listed above. You can find the Colorado base pay range and benefits here.

If you got this far, we hope you're feeling excited about this role. Even if you don't feel you meet every single requirement, we still encourage you to apply. We're eager to meet people who believe in Affirm's mission and can contribute to our team in a variety of ways—not just candidates who check all the boxes.
 
Inclusivity:

At Affirm, People Come First is one of our core values, and that’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our D&I program here and our progress thus far in our 2021 DEI Report.

We also believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

By clicking "Submit Application," you acknowledge that you have read the Affirm Employment Privacy Policy, or the Affirm Employment Privacy Notice (EU) for applicants applying from the European Union, and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.

Apply for this Job

* Required
  
(File types: pdf, doc, docx, txt, rtf)
  
(File types: pdf, doc, docx, txt, rtf)


Demographic Questions & Categorizations

Affirm is dedicated to building a diverse team and an inclusive culture. We believe that it’s crucial to Affirm’s long-term success to create an environment where all Affirmers feel like they belong and have an equal opportunity to succeed.

For this reason, we are asking candidates to voluntarily self-identify through a few demographic questions. Our purpose in collecting this information is to help us assess our outreach efforts and diversity representation goals. Your responses will not be linked to your identity or your application, and neither recruiters nor hiring managers can see this information at an individual level. Your responses are stored in the aggregate and will not play any role in our hiring decision.  Your decision to participate or not participate in this survey will have no impact on your candidacy at Affirm. 

How do you identify? (gender identity) (Select one)










Do you identify as LGBTQ+? (Select one)



How do you identify? (race/ethnicity)












What is your veteran status? (Select one)



What is your disability status? (Select one)