Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

The Care Engineering team is responsible for building customer self-service features as well as agent-facing platforms that integrate with nearly every system across Affirm. We are committed to using exciting new technologies and building powerful platforms. The goal of the team is to provide the best possible experience to customers while simultaneously reducing compliance risks and servicing costs. We invest in user experiences that educate and explain our product transparently and effectively, enabling our users to either self-serve or get direct help from our customer service agents.

Affirm is growing fast and we’re looking for an engineering manager to help guide the team to scale our products to 10x and beyond through building world-class systems which enable Affirm in its mission to provide honest financial products which improve lives.   

 

What You’ll Do

  • Manage a team focused on a particular area, providing technical leadership for the team, while having a detailed understanding of our business, company goals, roadmap and resource plans.
  • Drive planning and prioritization of projects based on product, technical, and business goals by demonstrating relevant resources and data.
  • Collaborate with cross-functional engineering teams, product managers, designers and analysts to deliver high quality consumer experience.
  • Coach and mentor employees to increase their impact through regular performance development and feedback conversations.
  • Foster a respectful and supportive environment for all team members that effectively maximizes the diversity of the team.

 

What We Look For

  • 4-6+ years of experience as a software engineer with leadership responsibilities and 2+ years as an engineering manager.
  • Has a track record of executing and delivering cross-functional projects smoothly.
  • Passion for working with cross-functional teams including Product, Design, Analytics and Business teams.
  • Experienced at synthesizing complex business, product, and technical requirements to consistently produce high quality system designs and software.
  • Humble and authentic leadership which places the needs of others first and helps people develop and perform as highly as possible.
  • Experience scaling systems in a service oriented architecture preferred but not required.
  • Humility and self-awareness to understand and navigate the unknown.
Location
 
We’re excited to announce that Affirm is now a remote-first company! This role can be located anywhere in the U.S. and Canada (with the exception of Quebec). Remote based employees may occasionally travel to an Affirm office for meetings or team building events. Our offices in San Francisco, New York City, Pittsburgh, Chicago, and Salt Lake City will remain operational and accessible for anyone to use on a voluntary basis.
 
#LI-Remote
Check out our remote-first approach to learn more about the new ways we work.
 
If you got this far, we hope you're feeling excited about this role. Even if you don't feel you meet every single requirement, we still encourage you to apply. We're eager to meet people who believe in Affirm's mission and can contribute to our team in a variety of ways—not just candidates who check all the boxes.

At Affirm, People Come First is one of our core values, and that’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our D&I program here and our progress thus far in our 2020 DEI Report.

We also believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

By clicking "Submit Application," you acknowledge that you have read the Affirm Employment Privacy Policy, or the Affirm Employment Privacy Notice (EU) for applicants applying from the European Union, and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of my personal information as described therein.

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Affirm is dedicated to building a diverse team and an inclusive culture. We believe that it’s crucial to Affirm’s long-term success to create an environment where all Affirmers feel like they belong and have an equal opportunity to succeed.

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