Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

At Affirm, we’re reinventing consumer finance for the better. That goal infuses every part of what we do, from the moment a user sees Affirm for the first time all the way through to their final payment.  As Affirm grows, we are diversifying our financial product portfolio and providing more ways for customers to interact with Affirm.  As the Product Manager for the Membership and Identity teams, you’ll focus on developing a single view of each customer and the various products and services they use.  You’ll build features, and platforms that make it seamless and easy for customers to deepen their engagement with Affirm, feeding into a holistic member journey.  

You’ll be a passionate voice for the user within your own dedicated team, and you’ll bring that perspective to the entire product organization (and beyond). You’ll live and breathe metrics, A/B tests, and workflow optimization, but you’ll also have the intuition and courage to know how to move ahead when numbers don’t tell the whole story. Most importantly, you’ll bring deep customer empathy, balanced with a laser focus on delivering the right functionality to serve those needs.

As a product manager at Affirm, you’ll own an end-to-end roadmap from ideation through to post-launch assessment and iteration. You’ll be a Jack- or Jill-of-all-trades and a master of one: making the most impactful new features, products, and experiences come to life, on-time. You’ll own the strategy and vision for your product area, and work with a dizzying number of cross-functional partners to make great things happen. And you’ll do it all by striking the perfect balance between business goals, customer needs, and technical requirements.

What You'll Do

  • Own the identity and membership roadmaps, collaborating with key stakeholders to set long term objectives, KPIs and closely track progress against the team’s goals.
  • Collaborate with product teams to scale our identity and membership platforms to meet the needs of new products and unlock new distribution channels. 
  • Design centralized systems and platforms that enable us to deliver a seamless customer account management experience across all touch points within the Affirm network. 
  • Relentlessly improve the account management experience, eliminating key customer pain points, and reducing friction for our users. 
  • Partner with our analytics and user research teams to develop an opinionated view on the overall member journey with the goals of driving consumer loyalty and lifetime value. 
  • Define key metrics for success and analyze the user impact of product features with airtight A/B tests and 2nd order insights

What We Look For

  • Passion and drive to change consumer finance for the better
  • Strong written and verbal communication skills with a talent for precise articulations of customer problems
  • Experience on platform product: You must have a platform orientation, but able to translate those requirements from strong customer empathy and understanding of the overall product roadmap and vision
    • Experience with identity products is a plus
  • Experience managing technical software products from kick-off to post-launch
  • A get-things-done attitude to make your product and team successful whether that means writing a QA plan or investigating the root cause of a customer support ticket
  • The ability to turn incomplete, conflicting, or ambiguous inputs into solid action plans
  • An obsession for getting the details right, but also knowing how to ship on time
  • A drive to question assumptions and validate hypotheses
  • Familiarity with SQL and Excel for product analysis
Location
 
We’re excited to announce that Affirm is now a remote-first company! This role can be located anywhere in the U.S. ). Remote based employees may occasionally travel to an Affirm office for meetings or team building events. Our offices in San Francisco, New York City, Pittsburgh, Chicago, and Salt Lake City will remain operational and accessible for anyone to use on a voluntary basis.
#LI-Remote
Check out our remote-first approach to learn more about the new ways we work.
 
If you got this far, we hope you're feeling excited about this role. Even if you don't feel you meet every single requirement, we still encourage you to apply. We're eager to meet people who believe in Affirm's mission and can contribute to our team in a variety of ways—not just candidates who check all the boxes.

At Affirm, People Come First is one of our core values, and that’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our D&I program here and our progress thus far in our 2020 DEI Report.

We also believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

We will consider for employment qualified applicants with arrest and conviction records in accordance with applicable federal, state, and local laws, including the San Francisco Fair Chance Ordinance. By clicking "Submit Application," I acknowledge that I have read the Affirm Employment Privacy Policy, and hereby consent to the collection, processing, use, and storage of my personal information as described therein.

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