Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

As a Customer Success Director, you will own the account teams for several enterprise merchants to drive usage of the Affirm platform for increased adoption and growth. This position  is a high-profile customer-facing role requiring outstanding relationship management and program management skills to guide merchants successfully from deployment to operationalization. 

This role reports to our VP of Enterprise Accounts.

What you'll do

  • Manage a portfolio of enterprise merchant accounts to foster strategic, long-term business relationships
  • Identify the strategic priorities for the portfolio and then prioritize, forecast, and enable execution
  • Provide thought leadership and executive escalation with clients to promote key client relationships and growth initiatives
  • Drive and measure key performance metrics such as volume trends, upsells, at risk activities, pipeline management, and the overall health of the portfolio
  • Oversee commercial discussions, escalations, and strategic decisioning
  • Collaborate and strategize with other leaders in the Sales, Product, Credit, and Marketing teams to foster a high performing Sales team and innovate our offerings
  • Manage up to 3 client success managers as we scale/grow the business

What we look for

  • 12-15+ years of managing complex enterprise organizations
  • 2-3 years of managing account teams and individual contributors
  • Experience managing broad account portfolios, negotiating commercials, and scaling teams 
  • Strong written and verbal communication skills 
  • Experience in managing cross-functional projects with a high attention to detail
  • Experience in the retail industry, working for or with enterprise-level retailers
  • Excellent analytical abilities
Location
 
We’re excited to announce that Affirm is now a remote-first company!  The majority of our roles can be accomplished anywhere in the U.S. and Canada (with the exception of Quebec).  While most Affirmers will have the option to choose a remote-first accommodation, our offices in San Francisco, New York City, Pittsburgh, Chicago, and Salt Lake City will remain operational and accessible for anyone to use on a voluntary basis. This role requires you to live within reasonable access to a particular office in order to fulfill certain job responsibilities.
 
Please note that visa sponsorship is not available for this position.
 
 
If you got to this point, we hope you're feeling excited about the job description you just read. Even if you don't feel that you meet every single requirement, we still encourage you to apply. We're eager to meet people that believe in Affirm's mission and can contribute to our team in a variety of ways – not just candidates who check all the boxes.
 
At Affirm, "People Come First" is a core value and that’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our D&I program here and our progress thus far in our 2019 D&I report.
 
We also believe “It’s On Us” to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
 
We will consider for employment qualified applicants with arrest and conviction records in accordance with applicable federal, state and local laws, including the San Francisco Fair Chance Ordinance. By clicking "Submit Application," I acknowledge that I have read the Affirm Employment Privacy Policy, and hereby consent to the collection, processing, use, and storage of my personal information as described therein.

Apply for this Job

* Required
  
  


Demographic Questions & Categorizations

Affirm is dedicated to building a diverse team and an inclusive culture. We believe that it’s crucial to Affirm’s long-term success to create an environment where all Affirmers feel like they belong and have an equal opportunity to succeed.

For this reason, we are asking candidates to voluntarily self-identify through a few demographic questions. Our purpose in collecting this information is to help us assess our outreach efforts and diversity representation goals. Your responses will not be linked to your identity or your application, and neither recruiters nor hiring managers can see this information at an individual level. Your responses are stored in the aggregate and will not play any role in our hiring decision.  Your decision to participate or not participate in this survey will have no impact on your candidacy at Affirm. 

How do you identify? (gender identity) (Select one)






Do you identify as LGBTQ+? (Select one)



How do you identify? (race/ethnicity)












What is your veteran status? (Select one)



What is your disability status? (Select one)