Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

We’re looking for an intelligent, driven professional to join our team. The Operations Strategy & Analytics team uses data driven insights to drive servicing strategy across contact channels, customer segmentation, product roadmaps, and technology investments. The ideal candidate will have strong analytical and problem solving skills, as well as interpersonal skills to work across the organization and with external partners to drive forward recommendations.

What You'll Do

  • Build relationships across operations to develop and robust understanding of needs and opportunities to improve visibility to key business metrics
  • Create robust and stable data pipelines and reporting to track portfolio performance and help ensure progress to goals across the customer lifecycle
  • Partner with operational teams across internal sites and external vendors to develop and continuously grow our business intelligence capabilities
  • Analyze high volumes of customer interaction data to drive insights
  • Demonstrate technical solutions to continuously drive efficiency through automation
  • Maintain a solid understanding of our evolving data warehouse
  • Continuously working on critical initiatives to transform the ongoing customer experience as a key competitive differentiator and scale the business

What We Look For

  • Passion and drive to disrupt the lending and financial industry for the better
  • 3+ years of experience in an analytical role (analytics, business intelligence) focused around manipulating large and complex datasets
  • Strong working knowledge of SQL and/or experience in Python or R
  • Strong interpersonal skills and ability to work in a team environment, cross-functionally, and with external parties
  • Ability to think creatively and critically and thrive in a fast-paced, dynamic, and often ambiguous work environment
  • A passion for finding insights in data and driving change based on those insights
  • Ability to communicate findings and recommendations clearly to both technical and non-technical audiences
  • Enough laziness to find a faster way to do your least favorite tasks
  • Humility and team first mentality - you go out of your way to help teammates
  • Prior experience in Operations/Customer Experience role is a plus
Location
 
We’re excited to announce that Affirm is now a remote-first company! This role can be located anywhere in the U.S. Remote based employees may occasionally travel to an Affirm office for meetings or team building events. Our offices in San Francisco, New York City, Pittsburgh, Chicago, and Salt Lake City will remain operational and accessible for anyone to use on a voluntary basis.
 
#LI-Remote
 
Check out our remote-first approach to learn more about the new ways we work.
 
If you got this far, we hope you're feeling excited about this role. Even if you don't feel you meet every single requirement, we still encourage you to apply. We're eager to meet people who believe in Affirm's mission and can contribute to our team in a variety of ways—not just candidates who check all the boxes.

At Affirm, People Come First is one of our core values, and that’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our D&I program here and our progress thus far in our 2020 DEI Report.

We also believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

We will consider for employment qualified applicants with arrest and conviction records in accordance with applicable federal, state, and local laws, including the San Francisco Fair Chance Ordinance. By clicking "Submit Application," I acknowledge that I have read the Affirm Employment Privacy Policy, and hereby consent to the collection, processing, use, and storage of my personal information as described therein.

Apply for this Job

* Required
  
  


Demographic Questions & Categorizations

Affirm is dedicated to building a diverse team and an inclusive culture. We believe that it’s crucial to Affirm’s long-term success to create an environment where all Affirmers feel like they belong and have an equal opportunity to succeed.

For this reason, we are asking candidates to voluntarily self-identify through a few demographic questions. Our purpose in collecting this information is to help us assess our outreach efforts and diversity representation goals. Your responses will not be linked to your identity or your application, and neither recruiters nor hiring managers can see this information at an individual level. Your responses are stored in the aggregate and will not play any role in our hiring decision.  Your decision to participate or not participate in this survey will have no impact on your candidacy at Affirm. 

How do you identify? (gender identity) (Select one)






Do you identify as LGBTQ+? (Select one)



How do you identify? (race/ethnicity)












What is your veteran status? (Select one)



What is your disability status? (Select one)