This is Adyen
Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.
For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.
VP Account Management, EMEA
You will lead a team of 250+ Account Managers responsible for the success and growth of our EMEA headquartered enterprise customers. AMs are at the heart of how we deliver on our promise to customers to help them achieve their ambitions faster. We expect our AMs to understand our customers' business and goals, provide proactive recommendations, and grow together. You will build and manage executive customer relationships, motivate and inspire your team to help our customers and develop our business, and help evolve our global AM org as part of the AM leadership team. This role will report directly to the SVP Global Account Management and Partnerships.
The ideal candidate is a seasoned commercial leader who is a strategic thinker, is comfortable with ambiguity, collaborates extensively to get the job done, and has proven experience with growing enterprise customers.
What you'll do:
- Customer growth: Set and achieve clear team and individual goals focused on revenue growth and NPS.
- Executive relationships: Build customer relationships, providing proactive advice to influence their global payments strategy and resolve escalations.
- Team strategy: Develop, articulate, and execute a clear AM vision in EMEA (and also influence globally), in alignment with the company's overall business goals and market trends, to continuously evolve and improve how we work.
- Team leadership: Build and lead a high-performing 200+ person team with an inspiring, collaborative environment and open feedback culture.
- Cross-functional collaboration: Work closely with cross-functional teams to ensure our customers succeed with Adyen.
Who you're:
- Proven experience (15+ years) of leading successful enterprise customer expansion thanks to strong commercial skills.
- Strong Leader with a track record of scaling and evolving large (200+) high-performing teams across multiple countries and cultures.
- Exceptional strategic thinking and problem-solving abilities.
- Excellent communication and interpersonal skills.
- Fintech and/or payments experience, with a deep understanding of market dynamics, customer needs, and industry trends.
- A strong reputation for "getting things done," an entrepreneurial mindset that drives accountability for oneself and others.
Other Job Details
- This role will be based in Amsterdam, although we are also open to Berlin or London. We have a hybrid workplace and value in-person collaboration; we do not offer remote-only roles.
- This role requires domestic and international travel.
Our Diversity, Equity and Inclusion commitments
Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.
Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!
What’s next?
Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.
This role is based out of our Amsterdam, London or Berlin office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.
