This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Risk and Fraud Specialist

Adyen is looking for a Risk & Fraud Specialist to be based in our London office. We’re looking for a hands-on and highly motivated Risk & Fraud colleague to educate and train on reducing fraud and chargebacks internally and externally. You will handle all requirements of the Card Schemes as stated in the Rules and Regulations of the applicable Card Schemes, with regard to Risk and Chargeback Programs. You will be Adyen’s subject matter expert providing best practices to our merchant base on their risk estate. The Risk & Fraud Specialist will be reporting into the Team Lead/Head of Risk & Fraud EMEA.

What you’ll do:

  • To support internally with Card Schemes issues, Fraud, Chargeback Programs and fraud and chargeback levels of merchants and Adyen Acquiring in particular;
  • Advice on fraud redundancy to account management and initiate appropriate fraud settings;
  • Coordinate with risk officers and senior management in performing risk reviews, analyses and studies and monitor the risk exposure for new merchants;
  • Initiate development projects to improve / amend fraud settings and chargeback management; 
  • Communicate and share ideas with internal departments on execution, improvements of the fraud & chargeback avoidance or resolution;
  • Follow up and control of the merchant requests and tickets;
  • Maintain and develop documentation for risk management and procedures. 
  • Monitor our overall fraud and charge back levels for the EMEA portfolio and provide proactive notifications to our Risk Officers. 
  • Partner with key individuals within the company to communicate current fraud trends in EMEA. 
  • Ability to effectively communicate with internal teams and merchants and recognise the importance of the revenue-loss mitigation paradigm.

Who you are:

  • 3+ years Fraud or Risk experience with some card-not-present payments experience
  • Experience in fraud analysis, risk management - payment fraud -  procedures on the merchant, solution provider or acquirer side
  • Fluent English, both written and spoken; French desirable but not essential
  • You have used industry leading card-not-present risk tools (not essential)
  • You have excellent communication skills and committed to question the status quo
  • You have excellent analytical skills, are detail oriented and the ability to multitask
  • You are able to work in an independent way and you are a strong collaborator, connecting with colleagues and sharing ideas to improve effective teamwork

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

This role is based out of our London office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

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