This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Operational Support Specialist

The Contact Center team consists of people from various backgrounds offering support to our merchants worldwide. You will be part of the first line of support of Adyen, helping merchants on a wide variety of topics, from technical to administrative tasks. Besides assisting merchants you will also act as the bridge between different Support and Operational functions (e.g. Account Managers, Tech Support, In Person Payments teams & Product), identifying and troubleshooting issues, providing feedback and ideas on how to bring our customer experience to the next level. This team is extremely merchant-focused, operates in a fast paced environment and consists of highly motivated team members. Extensive payments knowledge, a thorough technical grasp of our platform and the pro-active attitude towards helping our merchants is what characterizes the team. This position is entry to mid-level.

What you will do

  • Answer in-depth merchant requests about the Adyen platform and provide the necessary guidance
  • Optimize and automate processes, with a strong focus on scalability
  • Be an internal product advocate, track product processes and contribute to the platform feeding back feedback and issues you get back from merchants
  • Serve as a payment specialist for merchants, actively helping them to optimize their account and grow their business by utilizing the features of our platform
  • Provide technical and operational assistance to merchants troubleshooting via phone, web-based tools and email

Who you are

  • You are able to provide coaching, constructive feedback and set yourself as a role model for the team You have the proven ability to kickstart projects and initiatives and follow them up to completion 
  • You have affinity for or a strong interest in technical and operational processes and you are interested in learning more about technical processes; you will also actively seek the answers of what you don’t know
  • Experience in a technology driven company or role is a definite plus
  • Knowledge of the Payments environment is a plus but not strictly required
  • You can speak and write English fluently; additional languages will be considered a plus
  • Preferred if you are a Diploma holder, or a University graduate

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

Please, note that this role is a full-time position in Madrid (not remote). There is no relocation support or coverage for this position. 

Apply for this Job

* Required
resume chosen  
Dropbox Google Drive
(File types: pdf, doc, docx, txt, rtf)
Cancel
cover_letter chosen  
Dropbox Google Drive
(File types: pdf, doc, docx, txt, rtf)
Cancel
Demographic Survey - Spain

Disclaimer: We invite you to complete this optional survey to help us evaluate our diversity and inclusion efforts. The data collected will help us create a workplace where diversity and inclusion is celebrated by monitoring equal opportunities and improving the early stage of our recruitment process. Your individual answers will never be visible to any Adyen employees and answers to this survey will not affect your application in any way. By submitting your answers you hereby consent to Adyen using the data for the prescribed purpose. For more information about the processing of your data and request for deletion, please have a look at the Applicant Privacy Policy. 

 

*At Adyen, we are building an organization that supports people in their many unique life situations. Knowing this information will help us make our hiring process, benefits and professional development equitable and inclusive. 

What gender do you identify as? (Select one)





How old are you? (Select one)






Do you identify as a member of the LGBTIQ+ community? (Select one)



Do you have caregiving responsibilities* such as childcare, eldercare or disability care? (Select one)



How would you rate your experience filling out this survey on a scale from 1 to 5? (Select one)





Our system has flagged this application as potentially being associated with bot traffic. Please turn off any VPNs, clear your browser cache and cookies, or try submitting your application in a different browser. If this issue persists, please reach out to our support team via our help center.
Please complete the reCAPTCHA above.