This is Adyen
Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.
For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.
Account Manager
We're looking for an Account Manager to help with our expansion in the region. The ideal candidate is a born networker who thrives in a fast-paced, diverse and entrepreneurial environment. As an Account Manager, you'll be managing relationships with international merchants across multiple industries and channels, so life is never dull! You will understand the unique needs of a merchant and provide them with payments expertise and guidance to help them grow.
What you’ll do
- Build strong merchant relationships and navigate their organizations to align the right external and internal stakeholders
- Provide strategic and consultative advice to help influence and fulfill the global payments strategy of digital and retail companies
- Collaborate cross-functionally to communicate merchant needs and feedback, impacting Adyen’s product innovation and development, and delivering merchant projects
- Own and grow a portfolio of key merchants, meeting our team’s strategic and financial goals
- Serve as a thought leader and extensive source of knowledge for your colleagues in the account management team and other company departments
- Understand the evolving needs of the merchant and the market and serve as a feedback loop for Adyen’s product team to help identify improvements and developments for continued innovation.
- Work closely with the other Adyen offices around the globe, with Technical and Sales teams to realize individual and thought-through integrations for merchants based on their needs;
- Role as an individual contributor and requires to be in office at least 3 times a week.
Who you are
- A born networker with high energy, self-starter with a proven commercial and organizational strength, entrepreneurial track record and strong negotiation skills;
- A strategic thinker with excellent project management skills and the ability to lead and manage time-sensitive, cross-functional initiatives in a fast-paced, highly entrepreneurial environment with little supervision;
- Enjoy engaging others and developing strong working relationships at all levels of management
- Passionate about leading strategic payments conversations, presenting business reviews, and coordinating high level technical discussions
- Skilled in leveraging your business acumen and analytical abilities to strategically assess and help reach client goals
- A natural communicator and team player with technical interest, knowledge and understanding;
- You have 5 to 7 years of experience in a client facing or product management role, ideally B2B dealing with complex enterprise software, technical infrastructure or financial services;
- Fluent in English, an additional language is a plus.
- Willingness to travel.
Our Diversity, Equity and Inclusion commitments
Our unobvious approach is a product of our diverse perspectives. This diversity of backgrounds, cultures, and perspectives is essential in helping us maintain our momentum. Our business and technical challenges are unique, we need as many different voices as possible to join us in solving them - voices like yours. So no matter where you’re from, who you love, or what you believe in, we welcome you to be your true self at Adyen.
Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does it sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application.
What’s next?
Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 3 business days. Our interview process tends to take between 3 or 4 weeks to complete. Don’t be afraid to let us know if you need more flexibility.
Please, note that this role is a full-time position in Sydney. It will require a relocation in case you live outside of the area.
