Advantage Behavioral Health is the parent company to Harmony Bay and Victory Bay providing Behavioral Health and Management Services across the United States. Our mission is to provide convenient and affordable behavioral health services while creating an unmatched experience for our clients and staff.
Job Title: Patient Account Representative
Direct Supervisor: Revenue Cycle Director
Job Purpose Summary: The Patient Account Representative will be responsible for handling patient billing and balance phone inquiries in a timely manner.
Responsibilities Include:
- Effectively manage incoming billing inquires and assist client with live questions and concerns in a professional and timely manner
- Analyze transaction information to identify refunds, delinquent accounts, and sufficient payments.
- Prepare and disburse patient financial statements
- Review all past-due accounts and track their payment progress
- Resolve issues with delinquent accounts through contacting and working with the patient
- Update patient account information as needed to ensure accuracy
- Keep record of patient interaction in patients’ charts
- Identify and issue patient credits where needed
Core Competencies:
- Communication
- Customer Service Oriented
- Dependable & Accountable
- Innovative
- Integrity
- Quality (accuracy)
- Safety Oriented
- Self-Development
- Team Player
Job Type: Full-time
Recommended education: High School Diploma or equivalent
Required experience: Prior experience in a Health Care setting
Proper Knowledge and Skills:
- Strong attention to detail
- Possess good time management, excellent documentation skills, high productivity with accuracy
- Proper English and grammar, usage, and spelling
- Software application related to the field
- General offices principles and practices
- Basic computer knowledge including email etiquette, and Microsoft Excel
- Professional phone and customer service demeanor
Physical requirements:
- Must be able to lift 20-50 lbs.
- Occasional to frequent walking, sitting, standing, driving
- Close eye work (computers, typing, reading, writing)
Environmental Factors:
- Communicable diseases
- Hot/cold temperatures
- Environmental conditions may vary
Advantage Behavioral Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
