Patient Access Coordinator

Job Title 

Patient Access Coordinator 

Direct Supervisor 

Patient Access Supervisor 

Job Class 

​​Non-Exempt​ 

Job Purpose Summary 

The Patient Access Coordinator is tasked with being the first point of contact when anyone reaches out for help. They are responsible for providing facility and program information as well as support for clients, families, and treatment providers, while facilitating and evaluating the clinical, medical, and financial requirements of the admissions process. Our goal is to always be a little kinder and a little quicker than our competitors – which translates into a positive client experience. 

Accountability Chart Areas 

Varies based on assignment: Scheduling, Inbound, Outbound or Existing Patient Calls 

Responsibilities 

• Handle all calls using a professional and courteous manner. 
• Complete over-the-phone assessments according to screening criteria. 
• Conduct verification of benefits. 
• Ability to speak intelligibly and accurately about our program and services offered. 
• Coordinate and schedule new intake dates and times. 
• Work well on a team and maintain a high level of organization. 
• Complete all necessary documentation in a timely manner to keep electronic records up to date. 
• Follow up with all non-converted admissions. 
• Assist in coordinating a referral process. 
• Conduct Admissions process. 
• Meet KPI requirements as directed. 
• Other assignments as directed.  
• Assist with other tasks if an employee is out or on leave.  

KPIs 

To be provided by supervisor. May be amended from time to time based on business needs.  

Required Education 

Recommended education: High School Diploma or equivalent 

Required Licenses or Certifications 

​​☐​CPR    ​☐​First-Aid 

Other:  None 

Required Experience 

At least 1 year customer service experience. Prior call center experience a plus. 

Proper Knowledge & Skills 

• Strong Written and Verbal Communication Skills 
• Empathy 
• Highly organized 
• Able to prioritize 
• Strong Work Ethic 
• Initiative 
• Patience 
• Positivity 
• Adaptability 

Core Competencies 

• Communication 
• Customer Service Oriented 
• Dependable & Accountable 
• Innovative 
• Integrity 
• Quality (accuracy) 
• Safety Oriented 
• Self-Development 
• Team Player 

Position Specific Competencies 

• Clear and effective communication. 
• Ability to multi-task. 
• Experience in Excel, Outlook, & Word. 
• Excellent planning and logistic skills. 
• Work collaboratively with multiple departments. 
• Detail-oriented, organized, and resourceful. 
• Ability to shift priorities to meet departmental needs. 
• Ability to plan and utilize time and resources effectively 
• Professional in appearance and manner 

Physical Requirements 

• Close eye work (computers, typing, reading, writing) 
• Must be able to remain in a stationary position for duration of shift 
• Constantly operates a computer and other office productivity machinery 
• The person in this position frequently communicates with clients who have inquiries about our services and makes appointments, referrals.   Must be able to exchange accurate information in these situations.  

Environmental Factors 

• Communicable diseases 
• Hot/cold temperatures 
• Environmental conditions may vary