The Director, Patient Services will be a vital member of the Adamas Market Access team responsible for developing patient access strategy and managing support services for patients, healthcare providers (HCPs), and caregivers to shape the customer experience and achieve key performance goals. This position will play a critical role in ensuring efficient design, integration, and operations of patient support services including, HUB, financial support, and adherence services throughout the patient journey. The Director, Patient Services will lead strategy, development, negotiation, implementation, and management of patient services in line with brand strategies for the organization. This role will serve as an integral commercial leader responsible for shaping Adamas' patient-focused approach and problem-solving areas critical for exceptional customer experience. This position will collaborate closely with cross-functional leaders, including Marketing, Sales, Legal/Compliance, Analytics, Medical Affairs, Human Resources, Regulatory, and others, to build and maintain a best-in-class patient support services architecture from the ground up for products in late-stage development. This is a remote based position with a Headquarters in Emeryville, CA.

 

Responsibilities:

  • Builds and leads the development of a successful internal patient services program team to support current product portfolio and subsequent portfolio launches with a specific focus on creating exceptional patient support offerings through an internal HUB/ Specialty Pharmacy model;
  • Responsible for evaluating the design, development, and management of integrated patient services HUB infrastructure for Adamas products to support the achievement of the organization's commercial goals and objectives;
  • Works closely with internal and external stakeholders to ensure patient services and HUB services are aligned to strategic insights and analytics and provides maximum value to patients, HCPs, and caregivers;
  • Leads the development of customer experience strategies and translate into industry-leading support programs for patients, patient caregivers, and HCPs, including self-service, digital, and HUB/Specialty Pharmacy support offerings;
  • Leads the development of financial support programs such as bridge or quick start programs, copay cards, patient assistance programs (PAPs), and alternate financial coverage options for optimizing patient access;
  • Leads the development of a customer relationship management (CRM) platform;
  • Oversees continuous improvement of the internal patient HUB operational processes and systems to deliver an exceptional customer experience;
  • Effectively manages external vendor/partner relationships to maintain compliance with Adamas and industry policies, practices, and regulations;
  • Develops forecasting, budgets, and other business analytics in collaboration with the analytics team to represent Adamas product sales effectively, initiatives, and patient support functions;
  • Coordinates with Finance to develop reports and expense forecasting to align patient HUB service expenses to budgetary goals;
  • Develops and manage internal operational budgets consistent with the financial goals and objectives of the company, including efficient management of vendors and other contracted resources;
  • Ensures the timely and accurate collection, analysis, formatting, management, and dissemination of data as a mechanism to turn analytics into market insights for continuous improvement;
  • Liaises with different functions within the company, including Market Access, Operations, Finance, Sales, Legal, Analytics, Regulatory, Medical Affairs, and more to identify and monitor key performance indicators related to patient services;
  • Ensures compliance with corporate policies and procedures, as well as U.S. healthcare laws and regulations in all aspects of the patient and HCP support programs.

 

Qualifications:

  • 10 years of progressive experience within patient support services / HUB services or market access and direct program oversight experience for pharmaceutical product(s). Successful product launches experience is required from the perspective of HUB or market access;
  • BA/BS required PharmD, MBA, or other advanced degree preferred;
  • Experience in the development and management of internal HUB patient services needed. Deep knowledge about patient access and reimbursement, site of care, health plans / federal marketplace, buy and bill, medical benefit, specialty pharmacy, and specialty distribution required;
  • Strong understanding of the U.S. market access environment and cross-functional teams (marketing, sales, managed markets, reimbursement, market research, technical operations, regulatory, legal, Health Insurance Portability and Accountability Act (HIPAA), etc.);
  • Demonstrated strong leadership, interpersonal skills, and ability to collaborate with cross-functional stakeholders effectively, and ability to motivate and gain consensus amongst colleagues at all levels to execute strategy;
  • Strong written and verbal communication skills, strong presentation skills for C-suite, external, and internal stakeholder audiences;
  • Possess a good blend of strategic and operational experience to see the big picture and strong attention to detail—ability to think critically and strategically across the entire business and translate strategy into tactical implementation;
  • Proven track record in building, leading, motivating, and training successful teams in a highly dynamic, fast-paced environment;
  • Proficient at creating and communicating a clear vision among team members as well as effectively aligning resources and activities to achieve functional and/or organizational goals;
  • Deep understanding of compliance with the Office of Inspector General (OIG) and U.S. Food and Drug Administration (FDA) regulations governing pharmaceutical marketplace and the PhRMA code;
  • Ability to travel up to 50% as business needs require;
  • High level of proficiency in Microsoft Office and standard programs (Word, Excel, PowerPoint);
  • Successful experience in a fast-paced entrepreneurial environment;
  • Fit with Adamas culture and values.

Apply for this Job

* Required

  
  


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Adamas Pharmaceuticals are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.