The Director, Patient Services will be a vital member of the Adamas Market Access team responsible for developing patient access strategy and managing support services for patients, healthcare providers (HCPs), and caregivers to shape the customer experience and achieve key performance goals. This position will play a critical role in ensuring efficient design, integration, and operations of patient support services including, HUB, financial support, and adherence services throughout the patient journey. The Director, Patient Services will lead strategy, development, negotiation, implementation, and management of patient services in line with brand strategies for the organization. This role will serve as an integral commercial leader responsible for shaping Adamas' patient-focused approach and problem-solving areas critical for exceptional customer experience. This position will collaborate closely with cross-functional leaders, including Marketing, Sales, Legal/Compliance, Analytics, Medical Affairs, Human Resources, Regulatory, and others, to build and maintain a best-in-class patient support services architecture from the ground up for products in late-stage development. This is a remote based position with a Headquarters in Emeryville, CA.



  • Builds and leads the development of a successful internal patient services program team to support current product portfolio and subsequent portfolio launches with a specific focus on creating exceptional patient support offerings through an internal HUB/ Specialty Pharmacy model;
  • Responsible for evaluating the design, development, and management of integrated patient services HUB infrastructure for Adamas products to support the achievement of the organization's commercial goals and objectives;
  • Works closely with internal and external stakeholders to ensure patient services and HUB services are aligned to strategic insights and analytics and provides maximum value to patients, HCPs, and caregivers;
  • Leads the development of customer experience strategies and translate into industry-leading support programs for patients, patient caregivers, and HCPs, including self-service, digital, and HUB/Specialty Pharmacy support offerings;
  • Leads the development of financial support programs such as bridge or quick start programs, copay cards, patient assistance programs (PAPs), and alternate financial coverage options for optimizing patient access;
  • Leads the development of a customer relationship management (CRM) platform;
  • Oversees continuous improvement of the internal patient HUB operational processes and systems to deliver an exceptional customer experience;
  • Effectively manages external vendor/partner relationships to maintain compliance with Adamas and industry policies, practices, and regulations;
  • Develops forecasting, budgets, and other business analytics in collaboration with the analytics team to represent Adamas product sales effectively, initiatives, and patient support functions;
  • Coordinates with Finance to develop reports and expense forecasting to align patient HUB service expenses to budgetary goals;
  • Develops and manage internal operational budgets consistent with the financial goals and objectives of the company, including efficient management of vendors and other contracted resources;
  • Ensures the timely and accurate collection, analysis, formatting, management, and dissemination of data as a mechanism to turn analytics into market insights for continuous improvement;
  • Liaises with different functions within the company, including Market Access, Operations, Finance, Sales, Legal, Analytics, Regulatory, Medical Affairs, and more to identify and monitor key performance indicators related to patient services;
  • Ensures compliance with corporate policies and procedures, as well as U.S. healthcare laws and regulations in all aspects of the patient and HCP support programs.



  • 10 years of progressive experience within patient support services / HUB services or market access and direct program oversight experience for pharmaceutical product(s). Successful product launches experience is required from the perspective of HUB or market access;
  • BA/BS required PharmD, MBA, or other advanced degree preferred;
  • Experience in the development and management of internal HUB patient services needed. Deep knowledge about patient access and reimbursement, site of care, health plans / federal marketplace, buy and bill, medical benefit, specialty pharmacy, and specialty distribution required;
  • Strong understanding of the U.S. market access environment and cross-functional teams (marketing, sales, managed markets, reimbursement, market research, technical operations, regulatory, legal, Health Insurance Portability and Accountability Act (HIPAA), etc.);
  • Demonstrated strong leadership, interpersonal skills, and ability to collaborate with cross-functional stakeholders effectively, and ability to motivate and gain consensus amongst colleagues at all levels to execute strategy;
  • Strong written and verbal communication skills, strong presentation skills for C-suite, external, and internal stakeholder audiences;
  • Possess a good blend of strategic and operational experience to see the big picture and strong attention to detail—ability to think critically and strategically across the entire business and translate strategy into tactical implementation;
  • Proven track record in building, leading, motivating, and training successful teams in a highly dynamic, fast-paced environment;
  • Proficient at creating and communicating a clear vision among team members as well as effectively aligning resources and activities to achieve functional and/or organizational goals;
  • Deep understanding of compliance with the Office of Inspector General (OIG) and U.S. Food and Drug Administration (FDA) regulations governing pharmaceutical marketplace and the PhRMA code;
  • Ability to travel up to 50% as business needs require;
  • High level of proficiency in Microsoft Office and standard programs (Word, Excel, PowerPoint);
  • Successful experience in a fast-paced entrepreneurial environment;
  • Fit with Adamas culture and values.

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