The Senior Director, Trade, Distribution & Patient Services will be responsible for the management of the commercial organization’s specialty distribution and dispensing channel strategy and patient services strategy, including the development and evaluation of performance-based metrics related to the deployment of such strategies in collaboration with channel intermediaries and service providers. This position will support the commercialization and channel strategies for GOCOVRI® through the relationship and oversight of GOCOVRI® Onboard, exclusive specialty pharmacy provider (SPP) relationship, and specialty distributor relationships. As a member of the commercial team, this position will work across the organization and commercial functions to ensure patient access support is in alignment with brand team deliverables that support the execution of commercial launch and growth plans. This position reports to the Vice President, Market Access & Distribution, and based in Emeryville, CA.

 Responsibilities:

  • Lead the integrated Specialty Pharmacy and Patient Support functions for GOCOVRI® and the GOCOVRI® Onboard Program to support achievement of commercial objectives. This includes the oversight of HUB and Specialty Pharmacy Provider reporting and operations, including serving as a triage point for dispensing and patient services-related functions for Gocovri®;
  • Account management, performance monitoring, business rules, and contracting activities for 3PL, Specialty Pharmacy, Specialty Distribution, Copay Services, Prior Authorization Services;
  • Develop actionable status and sub-status information to support Commercial Operations and serve as a single point of contact to create an optimal customer experience, and for addressing service gaps in a timely manner;
  • Work closely with internal and external stakeholders to ensure Patient Support and Specialty Pharmacy Provider dispensing and reporting functions are aligned to strategic insight and analytics stakeholders and the Adamas and Gocovri® Leadership Teams;
  • Lead the Specialty Distribution for GOCOVRI to support achievement of commercial objectives. This includes the oversight of Specialty Distribution reporting and operations, including serving as a triage point for distribution-related functions for Gocovri®;
  • Lead the product samples program, Gocovri Care Coordinators programs as well as coordination of Field Access Specialists with the specialty pharmacy through contracted vendors;
  • Develop and implement performance-based analytics of the operational activities and critical success metrics of Patient Services / Specialty Pharmacy Provider / Specialty Distribution functions (performance dashboards);
  • Collaborate with Sales, Marketing, Market Planning, Market Access, Distribution, IT and Finance to identify and monitor deliverables in key performance indicators related to Patient Services / Dispensing / Distribution functions;
  • Collaborate with Analytics team with forecasting, budgets and other business analytics to effectively represent franchise sales, initiatives and patient support functions;
  • Ensure timely and accurate collection, analysis, formatting, management and dissemination of HUB, dispensing and distribution data as a mechanism to turn analytics into insights;
  • Provide support to the Field Reimbursement and Sales teams to ensure data and promotional needs are met;
  • Coordinate with Finance to develop reports and expense forecasting to align expenses to budgetary goals;
  • Develop and manage the operational budgets consistent with the financial goals and objectives of the company, including efficient management of partners, vendors and contracted resources;
  • Ensure compliance with corporate policies and procedures, as well as, U.S. healthcare laws and regulations.

 Qualifications:

  • Bachelor’s degree and 10+ years of biotech/pharma or related experience with at least five (5) years of direct experience in management of Specialty Distribution, Specialty Pharmacy Provider and Patient Services strategies;
  • Advanced analytical skills, including experience directing and managing activities related to channel and patient services performance reporting;
  • Strong experience in commercial pharmaceutical data availability and development of performance-based dashboards that can enable senior executive, commercial management and sales professional actions in response to analytics and insights;
  • Strong customer orientation;
  • Strong experience in building out Specialty Pharmacy Provider operations and/or Patient Services HUB functions, preferred;
  • Deep understanding of performance and operational indicators for Specialty Distribution, Specialty Pharmacy Provider and HUB functions;
  • Proven ability to manage a highly-functioning Specialty Distribution, Specialty Pharmacy Provider and Patient Services HUB operations function
    • Experience both from within these environments and as a third party to these environments preferred;
  • Demonstrated experience forecasting and managing Patient Support, Specialty Pharmacy Provider and Specialty Distribution Services budgets;
  • Prior work experience with HUB-based and Exclusive Distribution/Dispensing products is highly desired;
  • Experience collaborating with external stakeholders to develop Integrated Brand Plans and alignment of support function expectations and performance;
  • Strong collaboration skills and the ability to drive to consensus;
  • Strong communication skills with the ability to effectively present ideas and influence others that achieve desired results;
  • Flexible, innovative, diplomatic and able to effectively deal with ambiguity;
  • Negotiates skillfully and gains the trust of others quickly;
  • Ability to travel as business needs require;
  • Successful experience in fast-paced entrepreneurial environment;
  • Fit with Adamas ’culture and values.

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