We’re seeking a Solutions Consultant specifically to provide technical and subject matter expertise to some of the world’s most innovative, fast-growing companies. You will collaborate with our Sales team to close new business by combining a deep understanding of our clients’ business needs, with your expansive knowledge of the Telephony, CCaaS and IVR landscape. You will be responsible for designing and developing innovative AI-driven voice solutions that help pave the way for the future of CX.
About You
- Proven experience in technical sales or sales engineering, with a focus on voice technologies.
- In-depth understanding and direct experience with CCaaS, IVR, and Telephony ecosystems, including knowledge of VoIP protocols and contact center technologies.
- Ability to work independently and collaboratively in a fast-paced, results-driven environment.
- Excellent communication and presentation skills, with the ability to articulate technical concepts to diverse audiences.
- Experience working with SMB and Enterprise clients, with a track record of driving revenue growth.
- Willingness to travel occasionally for customer meetings and industry events.
Outcomes
- Collaborate with the sales team to identify and qualify opportunities for our virtual AI voice agents within target markets.
- Leverage your industry-specific knowledge of CCaaS, Voice, and Telephony ecosystems to position Ada Support's voice solutions as a strategic part of their tech stack and an advantage for their business.
- Conduct product demonstrations and presentations to showcase the capabilities and benefits of our virtual AI voice agents.
- Engage with potential clients to understand their unique requirements and tailor solutions to meet their needs.
- Provide pre-sales technical support, including solution design, configuration, and addressing any technical inquiries.
- Stay updated on industry trends, competitor offerings, and emerging technologies related to virtual AI voice agents.
- Collaborate with Marketing and Business Development to develop strategies to create new Voice opportunities.
- Contribute to the development of sales enablement collateral, including technical documentation, case studies, and best practices.
Benefits
- Competitive salary and generous stock option plan
- Unlimited vacation
- Wellness account
- Extended health coverage
- Dental/optical/travel insurance
- Life insurance
- Employee and family assistance plan
Perks
- Flexible work schedule
- Remote-first, In-person friendly work environment with WFH budget
- Paid parental leave for Canadian residents
- Development opportunities
The expected salary range for this position is $130,000 to $155,000 CAD. Actual pay will be determined based on several factors such as past experience and qualifications, geographic location, and other job-related factors permitted by law
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About Us
Ada is a rapidly growing company in a thriving AI ecosystem. We optimize our communication, collaboration, and work ethic for the digital world instead of in-person. We are building the workplace of the future to build the customer experience of the future. With flexible working hours, together we'll determine a schedule that fits your style and the requirements of your role. We are backed by world-class investors, including Spark, Accel, FirstMark, Bessemer Venture Partners, and Version One. We provide our employees with competitive compensation, great health benefits, and ownership in our company.
We believe that unchecked biases disproportionately impact the most marginalized people in society—including but not limited to BIPOC, LGBTQ2S+ people, immigrants, and people with disabilities. We strongly encourage applications from people with these identities or other marginalized communities, even if you don’t meet every qualification we listed, because members of marginalized communities are less likely to apply if they don’t meet every qualification. We believe that without you, we cannot progress. At Ada, we don’t stand for tokenism. We stand for representation.
Our values are our fundamental driving forces for decision-making. They are the heart of what we stand for and are critical to our next phase of growth. You can learn more about our values and Ada’s founding story on our Careers page.
Everyone has their own unique talents. Even if you don’t meet 100% of the above qualifications, tell us why you’d be a great fit for this role in your application.
