ACV’s mission is to build and enable the most trusted and efficient digital marketplaces for buying and selling used vehicles with transparency and comprehensive data that was previously unimaginable. We are powered by a combination of the world’s best people and the industry’s best technology.  At ACV, we are driven by an entrepreneurial spirit and rewarded with a work environment that enables each Teammate to impact the company’ from day one. ACV’s network of brands includes ACV Auctions, ACV Transportation and ACV Capital within its Marketplace Products as well as True360 and Data Services. 

This is a remote opportunity for candidates located in the state of Idaho.

Who we are looking for:

Our Concierge Account Managers play a key role in growing business with the country’s largest buyers and sellers. This is an exciting opportunity for someone who has experience working as part of a team both inside and outside of ACV Auctions. They’ll both onboard, grow and match buyers and sellers up to opportunities in our marketplace. These teammates have the ability to not only generate and make sense of data, but to also communicate what it means, as well as balancing professionalism and fun at all times. They’ll be trusted to be the daily face of ACV to this account base and function with elements of an account manager. 

What you will do:

  • Stay in close contact with an established list of current customers via phone, email, text and in person.
  • Maintain and grow selling and buying wallet share with current and growing account base.
  • Whiteglove onboarding of accounts, including coordinating with outside sales.
  • Maintain sell-through (for selling) and success-rate (for buyers) by ensuring deals are closed each day.
  • Quarterback issues that occur within your customer base and work inter-departmentally to solve.
  • Meet or exceed SLA’s to issue resolution.
  • Help communicate inventory from sellers to the appropriate account managers and concierge account managers.
  • Become a trusted advisor to our customers while working to keep them listing/selling, bidding/buying cars with ACV.
  • Meet or exceed all sales quotas in assigned account base.
  • Record relevant information within Salesforce.
  • Maintain regular communication with ACV's leadership team, and communicate client needs across operational departments.
  • Act as an internal advocate for the operational and product needs of our largest buyers and sellers.
  • Qualify opportunities for product integration including buying and selling APIs.
  • Recognize and pitch cross-sale opportunities when applicable.
  • Monitor all auctions and recognize the opportunity to dealmake and close a deal.

What you will need:

  • Ability to travel to client meetings and conferences an average of 10% of the year.
  • A reliable self-starter attitude who is capable of thriving in an entrepreneurial environment.
  • The desire to roll up your sleeves to get stuff done; doing whatever it takes to delight a customer while still getting the job done.
  • Bachelors degree preferred.
  • 2-year telesales experience in a B to B environment as well as automotive retail or outside sales experience required.
  • Call center experience or relevant experience selling is a plus.
  • Direct selling of commodity / non-commodity products and services or consultative sales background will also be considered.
  • Team Player and adaptable.
  • A history of winning awards for being awesome in some way.
  • Excellent communication skills and organizational skills.
  • Strong skills in Microsoft Excel. 
  • A sense of urgency and self-motivation.

What we will offer:

  • Comprehensive benefits offerings for benefits eligible Teammates.
  • Unique culture that truly values each and every Teammate.
  • Career development and future growth opportunities.

 

At ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination. ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.

#LI-CD1 

Apply for this Job

* Required

  
  


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at ACV Auctions are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.