ACV Auctions is the leading dealer-to-dealer, online automotive marketplace in the nation. We bring transparency to every transaction from start to finish, ensuring peace of mind and value for our customers. We do this with a combination of the industry’s best technology and the world’s best people. As a result of our team’s tireless effort and dedication, we’re growing at a staggering rate. ACV is attracting new people from widely different backgrounds and geographies who are invested in the genuine belief that we are creating something special.
What are we looking for:
Our Appointment Schedulers are an integral part of our Operations team. They have excellent communication and organizational skills. They know how to handle tough conversations and love solving problems in order to ensure our customers have the best possible experience.
This position will be remote until summer 2021. All interviews and training will take place virtually.
We are looking for 2 Appointment Schedulers to fill the schedules of 10:00am - 6:30pm, 11:00am - 7:30pm, or 11:30am - 8:00pm
What you’ll be doing:
Communicate with customers across the United States, via inbound and outbound telephone calls to schedule end of lease vehicle inspection appointments.
Enter information accurately into our scheduling software.
Correctly cancel and reschedule appointments as needed.
Build effective partnerships with internal teams to offer and provide exceptional, seamless customer service.
What you will need
A minimum of a High School Diploma or equivalent required.
A minimum of 1 year of Customer Service experience required.
Experience working with customers over the phone strongly preferred.
Clear and concise communication skills.
Ability to type and talk simultaneously.
Upbeat, “roll up your sleeves” attitude.
What we will offer
Competitive salary and benefits
Upbeat Innovative Culture
Professional training opportunities
Hiring is contingent on a satisfactory background check as permitted by law. Any falsification of your application or any other hiring materials is grounds for rescinding an offer or termination of employment.
ACV Auctions is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.