Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are in an exciting phase of rapid-growth and expansion and looking for a Cloud Partner Success Manager who is ready to join us in creating a #CyberFit future and protecting the digital world!
As the Duty System Engineer you will be part of the Data Center Monitoring team in Sofia, which is part of Acronis Global Data Center Operations department and providing experties in alerts and events handleing, automation, alert anlisys, incident and problem management.
Every member of our “A-Team” has an instrumental role and impact on the success of Acronis’ innovative and growing business, so we are looking for someone who enjoys working in dynamic, global teams and thrives in a fast-paced and rapidly changing work environment. Just like everyone at Acronis, the ideal candidate will embody all of our company values: responsive, alert, detail-oriented, makes decisions, and never gives up.
WHAT YOU'LL DO
- Utilise monitoring tools to proactively identify system, application and network issues within Acronis Cloud Data Center Environment
- Triage events as they occur and take the appropriate actions
- Perform an initial alert troubleshooting following provided guides
- Follow company's Incident Management procedure including escalation when needed to appropriate team and bring engineers to the Incident via messeging them or via a phone call
- Follow company's communication protocol to inform Customer Support, Leadership and Customers the status of the Cloud Environment
- Follow company's Problem Management procedure including Root cause analyses, controlling the quality of the provided information in the reporting system, track and follow internal escalations
- Follow company's Change Management procedure including execution and creation of automation scripts, execution of simple Linux tasks, assisting in creation and maintaining of instructions
- Make procedures and automation recommendations based on recurring events
- Creating and maintaining of automation tools and procedures
- Manage overall operations and infrastructure of remote data centers by deploying and maintaining software components and monitoring system performance
- Creation and maintaining of interna procedures
- Evaluate and recommend new approaches and practices, future software needs and automation tools
WHAT YOU BRING (EXPERIENCE & QUALIFICATIONS)
- Good skills in Linux environment, including installation, configuration, troubleshooting, patch maintenance, security, and recovery. Good knowledge and navigation skills in Terminal environment is a must.
- Basic development skills. Python, Ansible and JavaScript are advantage.
- Basic Networking skills and administration of network services.
- Knowledge of management of virtualization environments, i.e. Kubernetes, Linux Kernel-based hypervisors (KVM, Virtuozzo) is an advantage.
- Fluent English is a must
- Good communication skills
- Previous experience as part of Monitoring team would be considered an advantage\
- Ability to work on shifts (including Weekends)
WHO WE ARE
Acronis is revolutionizing cyber protection by unifying backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution. This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment—all at a low and predictable cost.
Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.
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