As Acronis is dedicated not just to Cyber Protection but to the general protection of its potential and current employees, recruitment and onboarding process are being held online during the current global COVID-19 situation.

Acronis leads the world in cyber protection - solving safety, accessibility, privacy, authenticity, and security (SAPAS) challenges with innovative backup, security, disaster recovery, and enterprise file sync and share solutions that run in hybrid cloud environments: on-premises, in the cloud, or at the edge. Enhanced by AI technologies and blockchain-based data authentication, Acronis protects all data, applications and systems in any environment, including physical, virtual, cloud, and mobile.

With dual headquarters in Switzerland and Singapore, Acronis protects the data of more than 5 million consumers and 500,000 businesses in over 150 countries and 20 languages.

We are looking for a General IT Specialist to join our Romanian office as part of the Global IT team of Acronis.

RESPONSIBILITIES:

  • Helpdesk (1st and 2nd level)
  • Software and Hardware provisioning and configuration
  • Basic Network configuration and troubleshooting
  • VoIP phone provisioning, telephony
  • Occasional Business trips to fulfil IT dept. needs
  • Prioritize and schedule problems and/or escalate problems (when required) to the appropriately experienced technician
  • Record, track, and document main processes in office (HowTo’s: work with services, hardware changes, full documentation of critical production services)
  • Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution
  • Local Inventory (asset management with proper documenting) - keep software and hardware up to date, license clearance
  • Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications
  • Install company provided software
  • Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
  • Test fixes to ensure problem has been adequately resolved as well as perform post-resolution follow-ups to help requests
  • Develop help sheets and frequently asked questions lists for end users
  • Ability to be on call for 24/7 support as necessary

REQUIREMENTS:

  • 3+ years of experience working in a Helpdesk environment on the same or similar role
  • Experience with the administration of workstations and server
  • Knowledge of basic computer hardware
  • Extensive application support experience with Microsoft Office products
  • Working knowledge of a range of diagnostic utilities
  • Ability to conduct research into a wide range of computing issues as required
  • Ability to absorb and retain information quickly
  • Ability to present ideas in user-friendly language
  • Strong documentation skills
  • Keen attention to detail
  • Highly self-motivated and directed
  • Experience working in a team-oriented, collaborative environment
  • Exceptional written and oral communication skills
  • Upper-Intermediate English

WE OFFER:

  • Attractive remuneration
  • Sport card
  • Meal vouchers
  • Supplemental Health insurance
  • Annual paid leave of 25 working days
  • Tickets for conferences and seminars
  • Challenging atmosphere and interesting projects
  • Future career development in a multinational company

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