As Acronis is dedicated not just to Cyber Protection but to the general protection of its potential and current employees, recruitment and onboarding process are being held online during the current global COVID-19 situation.

Acronis leads the world in cyber protection - solving safety, accessibility, privacy, authenticity, and security (SAPAS) challenges with innovative backup, security, disaster recovery, and enterprise file sync and share solutions that run in hybrid cloud environments: on-premises, in the cloud, or at the edge. Enhanced by AI technologies and blockchain-based data authentication, Acronis protects all data, applications and systems in any environment, including physical, virtual, cloud, and mobile.

With dual headquarters in Switzerland and Singapore, Acronis protects the data of more than 5 million consumers and 500,000 businesses in over 150 countries and 20 languages.

We are looking for a Support Trainer to prepare training plans for new-hires, create training content in LMS. Create and deliver custom trainings for top priority Customers on demand. Identify training needs for Service Providers Support Team towards achieving timely resolution.

RESPONSIBILITIES:

  • Prepare training plans and labs for new hires
  • Train new hires, deliver online training sessions, recaps, checkpoints
  • Create and upload training materials into LMS
  • Prepare training for Service Providers on existing and new solutions (including features description, troubleshooting, known issues)
  • Deliver high-quality training sessions on demand
  • Maintain the validity of training content
  • Identify potential volume drivers and ensure their coverage in Knowledge Base, Documentation
  • Work closely with Product Management Team on receiving information on product features, details in a timely manner
  • Collaborate with Support Readiness Managers to ensure smooth Service Providers products releases
  • Cooperate with Training colleagues from other departments to ensure knowledge exchange
  • Perform individual assignments
  • Establish and maintain productive working relationships with other internal departments
  • Working hours – based on business needs hours can be shifted to US working hours

SKILLS & EXPERIENCE:

  • 2+ years of experience in a customer service environment, as a Support Engineer, Support Trainer; experience working with corporate Customers, Partners, Service Providers
  • Excellent communication and presentation skills
  • Administrator-level technical expertise in Windows and Linux, Network technologies, Virtualization
  • Experience in self-preparation and conducting of training events (seminars, trainings, etc.)
  • Ability to explain complicated materials in a clear and understandable manner
  • Knowledge of Acronis solutions for Service Providers is a considerable advantage
  • Fluent English

WE OFFER:

  • Attractive remuneration
  • Public Transport Support
  • Multisport card
  • Additional Health & Dental insurance
  • Annual paid leave of 25 working days
  • Free fresh fruits in the office
  • Free drinks (Coffee/Tea/Water)
  • Free parking slot
  • Tickets for conferences and seminars
  • Challenging atmosphere and interesting projects
  • Future career development in a multinational company
  • Offsite events and parties

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