About Acquia

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is positioned as a market leader by the analyst community and is listed as one of the world’s top software companies by The Software Report. We are Acquia. We are a global company with employees located in more than 30 countries, and we’re building for the future. We want you to be a part of it!

Key responsibilities:

Accountable for providing accurate product and platform information, recommendations, and guidance to customers on Acquia products
Accountable for providing high-quality, timely, written deliverables when required
Accountable for creating an excellent customer experience through collaboration and preparation before the engagement, excellent delivery during the engagement, and a successful handoff after the engagement
Accountable for increasing customer’s knowledge and understanding on using the platform and product
Manage multiple customer engagements at once, with detailed records and timely responses
Ad Hoc duties as assigned
Ability to shift time to accommodate customer and internal time zone considerations as needed

Key requirements:

Prior experience in a consulting, project management, or customer facing role

Experience with and interest in the business side of implementations from small to large scale
Experience with the principles and best practices of software product ownership
Desire to learn how technology transforms business
Exceptional interpersonal and communication skills, including excellent written and verbal English communication skills
Exceptional troubleshooting and problem-solving capabilities
Highly organized with attention to detail
Flexible and able to deal with shifting priorities as customer needs change
Desire to learn and adapt to new applications and frameworks, and eager to work on exciting and innovative technologies

Nice to have:

DAM experience
Marketing software experience
Project Management experience

Conclusion

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

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