Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.
Headquartered in the U.S., Acquia has been named a top software company by The Software Report and rated a leader by the analyst community. Acquia’s India office is a Great Place to Work certified organization. We are Acquia. We are building for the future and we want you to be a part of it!
What do we do...
Work with a broad customer base consisting of non-profits, educational institutions, governmental bodies, and Fortune 500 companies around the world.
Use advanced problem-solving methodology to resolve complex challenges in real time across a number of technical domains.
Collaborate across our Global Support organisation (5 offices) and other internal teams to provide the best possible outcomes to meet client needs.
Use our experience to build state of the art support tools and develop/improve processes toward driving ticket deflection
What will you do?
Interact directly with customers to isolate, reproduce, troubleshoot and resolve data and product interface problems
Use problem-solving, critical-thinking and multi-tasking skills to maximize productivity and efficiency
Maintain a detailed understanding of product architecture, technical components and application functionality
Use troubleshooting experience to create and update our team Knowledge-base articles, Troubleshooting Guides, FAQ’s, and other related support collateral.
Ability to mentor and display leadership and ownership of issues
Unparalleled passion for assisting customers by addressing their business/technical challenges
Passion for the web, open-source, and for helping others with at least 3 years of relevant experience.
Evidence of a curious mind
Ready to challenge status quo
Experience in site development and/or PHP development and demonstrable Drupal 7/8 skills a plus.
An understanding of the LAMP stack and comfort using the command line / bash.
Strong written and verbal communications skills.
Bachelor's degree preferred.
Why Acquia Support?
A genuinely fun place to work. We're a tight-knit team with a lot of energy and opportunities to work collaboratively with others, both in Support and across Acquia as a whole to improve our offerings and customer experiences.
We're not a call centre. Acquia is looking for engineers, not someone to just answer the phone. We provide opportunities to constantly learn and grow your technical skills while solving sophisticated challenges involving cloud technology.
When we say work/life balance, we mean it. Paid quarterly on-call, and a liberal vacation policy mean a role where you can have a life, not just a job you can live with.
Other Skills and Abilities:
Demonstrates a clear sense of their role, responsibilities, and purpose within a globally inclusive working team.
Adopts a team approach, acknowledging and appreciating efforts, contributions, and compromises. Recognises the common purpose of the team and respects team decisions.
Demonstrates integrity by aligning Acquia's values with behaviours.
Demonstrates that they are more concerned with doing the right thing than being right. Acts courageously and does the right thing, even when it's hard to do.