Acquia, is transforming the digital strategies of companies all over the world with our open cloud platform. We are passionate and relentlessly committed to helping our clients create digital experiences that are more relevant, personalised, and built for a fast-changing, always-connected, mobile-first world. Headquartered in the US, we have been named as one of North America’s fastest growing software companies as reported by Deloitte and Inc. Magazine, and have been rated a leader by the analyst community and named one of the Best Places to Work by the Boston Business Journal. We are Acquia. We are building for the future of the web, and we want you to be a part of it.
The Account Management Coordinator will be responsible for supporting EMEA's Account Management team, and will be pivotal in helping to deliver success for our customers.
This role will work directly with our Account Managers, Support, Operations, Legal and Finance teams. This is a tremendous opportunity for an ambitious individual with the desire to enter the world of Account Management & Sales.
Support the account manager and provide admin in support of renewal, upsell and cross-sell efforts
Contribution to quarterly business review preparation (audits in background)
Review and validate contract entitlements for renewals (supporting AM team carry out the activity)
Update customer entitlement information once a customer has renewed
Customer consumption tracking, reporting,
Management of infrastructure change process – including scheduling, coordination, tracking, billing in conjunction with other teams at Acquia
Management of emergency upsize processes to ensure customer success
Working closely with Support and Operations teams to coordinate efforts to ensure customer success.
Bachelor's degree preferred
Customer service oriented and a strong team player mentality
Detail oriented with strong organisational skills and follow through