SUMMER 2020 INTERNSHIP OPPORTUNITY 

AMERICAN CIVIL LIBERTIES UNION 

INFORMATION TECHNOLOGY, DC

The Information Technology Department of the National ACLU office has openings for undergraduate or graduate interns in Washington, DC. 

For 100 years, the ACLU has been our nation’s guardian of liberty, working in courts, legislatures, and communities to defend and preserve the individual rights and liberties guaranteed by the Constitution and laws of the United States. Whether it’s ending mass incarceration, achieving full equality for the LGBT community, advancing racial justice, establishing new privacy protections for our digital age, or preserving the right to vote or the right to have an abortion, the ACLU takes up the toughest civil liberties and civil rights cases and issues to defend all people from government abuse and overreach. With more than one million members, activists, and supporters, the ACLU is a nationwide organization that fights tirelessly in all 50 states, Puerto Rico, and Washington, D.C., for the principle that every individual’s rights must be protected equally under the law, regardless of race, religion, gender, sexual orientation, gender identity or expression, age, disability, national origin, and record of arrest or conviction. 

INTERNSHIP OVERVIEW

Information Technology Interns provide Help Desk support and assist users with computer application problems and questions including but not limited to MS Windows, MS Office, Outlook, Mobile and Document Management Services.

  • Time Commitment: The internship requires a full-time commitment of 35 hours per week.
  • Internship Duration: Internships are a 10-week period. Summer interns are expected to start on June 1 or June 22
  • Stipend: A stipend is available for those students who do not receive outside funding and/or course credit. Arrangements can be made with educational institutions for work/study or course credit.

ROLES AND RESPONSIBILITIES

Responsibilities may include, but are not limited to the following:

  • Dispatch and escalate tickets to the Help Desk team while efficiently tracking and resolving tickets.
  • Configure desktop computers, laptops, software, printers, mobile devices and troubleshoot issues that may occur.
  • Ability to support and troubleshoot remote users’ issues.
  • Provide audio-visual support for conferences and assisting with online meetings.
  • Respond to inquiries from National and affiliate staff.
  • Other duties as assigned.

EXPERIENCE AND QUALIFICATIONS

Interns should possess the following:

  • Excellent troubleshooting skills; ability to effectively assist users, resolve issues and escalate as necessary.
  • Familiarity with at least one type of Helpdesk ticketing software preferred.
  • Experience configuring and troubleshooting Microsoft Windows.
  • Experience troubleshooting desktop and mobile device issues.
  • Strong communications, organizational and interpersonal skills.
  • Demonstrated ability to work independently and as part of a team.
  • Ability to work in a fast-paced environment and demonstrate grace under pressure.
  • A commitment to civil liberties, civil rights, and social justice.
  • Commitment to the mission of the ACLU

 

Applications will be considered on a rolling basis and accepted until the position is filled.

 

This posting provides a general but not comprehensive list of the opportunities of the internship. It does not represent a contract of employment. The ACLU reserves the right to change the posting at any time without advance notice.

The ACLU is committed to providing reasonable accommodation to individuals with disabilities. If you are a qualified individual with a disability and need assistance applying online, please e-mail benefits.hrdept@aclu.org.  If you are selected for an interview, you will receive additional information regarding how to request an accommodation for the interview process.

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