JOB TITLE:              Operations Manager

REPORTS TO:          Chief Financial Officer

FLSA:                      Exempt/Full-Time

UNION:                    Union Employee

ORGANIZATION:      501 (c)(4) Employee



Whether it’s achieving full equality for LGBTQ people, fighting to achieve racial justice, pushing to eradicate our broken and racially biased criminal legal system, defending freedom of speech, religion, and the right to protest, or preserving the right to vote or the right to have an abortion, the ACLU takes up the toughest civil liberties cases and issues to defend all people from government abuse and overreach.

Founded in 1965, ACLU-NC, an affiliate of the national American Civil Liberties Union, is a private, nonprofit, nonpartisan organization that stands as the state’s guardian of liberty – working in courts, the General Assembly, and communities to protect and advance civil rights and civil liberties for all North Carolinians. ACLU-NC brings together litigation, legislative advocacy, communications, and organizing strategies to empower communities and achieve our objectives in major issue areas including criminal law reform, racial justice, LGBTQ equality, reproductive freedom, and the rights of immigrants. With over 30,000 members and supporters across the state, the ACLU-NC has a staff of more than 20 people with a central office in Raleigh and a satellite office in Charlotte.

The ACLU-NC seeks a dynamic and innovative professional to serve as Operations Manager. The Operations Manager will report directly to the Chief Financial Officer and is based in our Raleigh, NC office.


The Operations Manager position is internally focused and advances the affiliate’s mission by achieving these key objectives:

  • Ensuring that the organization’s future growth is successfully and sustainably managed through systems, services, policies and practices
  • Implementing and maintaining systems and structures for administration, information technologies, governance, human resources, equity and inclusion, program planning, program assessment, performance management and accountability.
  • Fostering cross-departmental collaboration and multi-disciplinary strategies that enhance the work of ACLU-NC and are consistent with executing the organization’s strategic plan.
  • Ensure smooth functioning of the organization by driving operational efficiencies and recommends improvements in systems and practices.

The Operations Manager must execute their duties with a high degree of emotional intelligence and collaboration. They are expected to bring critical thinking, strategic, and operational expertise to the team.


Operations (70% of the role)

  • Provide day-to-day management of operations in a manner that furthers the mission and core values of the ACLU-NC
  • Provide input during the annual budget process
  • In collaboration and consultation with the CFO, continuously assess the information technology needs of the affiliate and identify solutions to meet those needs
  • In collaboration and consultation with the CFO, continuously assess the office space needs of the affiliate and identify potential solutions to meet those needs.
  • In collaboration and consultation with the senior staff, continuously assess internal systemic and structural challenges facing the organization and identify solutions to address those challenges.
  • In collaboration with Sr. HR Manager for People and Culture, develop, implement, and monitor affiliate-wide systems of project management, performance management, and accountability.
  • In collaboration with Director of Communications develop and implement systems for robust internal communication and planning.
  • Lead the planning and execution of affiliate-wide or affiliate-hosted, inter-departmental special events and conferences.
  • Oversee department procurement process and consultant contracts. Review consulting relationships annually with team leaders
  • Lead special projects, as assigned by the CFO.
  • Serve as a backup to the Executive Assistant and the Board Administrator as needed and appropriate

IT (30% of the role)

  • Serve as a liaison between the affiliate and National and between the affiliate and Logically (affiliate external IT vendor) on all IT related matters.
  • Manage and troubleshoot end-user requests and support issues in an Active Directory and Office 365 environment
  • Manage company issued mobile phones and BYOMD (bring your own mobile device) policies including mobile device management tools
  • Responsible for understanding all platforms used at the affiliate to assist end users in troubleshooting issues
  • Responsible for ordering computers and other workstation equipment and maintaining a database of affiliate’s equipment
  • Responsible for updating and managing the affiliate’s capital budget
  • Create positive support experiences for end-users and build strong relationships by communicating progress on user support issues, resolving or escalating issues in a timely manner and handling members of staff and external parties in a consummately professional manner
  • Follow up with staff, as needed, to ensure incidents are resolved and requests are filled.
  • Research and evaluate and inform the Leadership team of new technologies and solutions to respond to emerging issues, and keep current regarding new hardware and software products
  • Respond to inquiries from National staff
  • Travel as required to provide technical support to outside offices and at ACLU meetings and conferences
  • Engage in special projects and other duties as assigned


  • A minimum 5 years of professional work experience in operations and IT
  • Advance knowledge of Office 365 and mobile technologies
  • Effective communication skills and a great attention to detail
  • Experience working in a hybrid or remote settings
  • Ability to perform in a fast-paced environment
  • Demonstrated problem solving abilities
  • Ability to lift and carry IT hardware as needed


  • Previous experience in a social justice organization or in the non-profit sector
  • Master's Degree
  • Skills to influence, motivate and engage others
  • Gravitas and grit
  • Exceptional customer service skills


You are welcome here! The ACLU-NC is committed to an inclusive work environment that reflects the population that we serve. We are proud to be an equal opportunity employer and are committed to building an organization where all employees and North Carolinians can be proud. We eagerly anticipate applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, citizenship, disability, parental status, veteran status, or record of arrest or conviction.


The hiring range for this position is from $57,000 to $65,000 depending on experience. Excellent benefits include medical, dental, and vision insurance, a 401K plan, paid holidays, vacation, and sick leave, and professional development opportunities.


Resumes should be accompanied by a cover letter that explains your specific interest in working at the ACLU of North Carolina and addresses why, based on your experience, you will be an effective advocate for building culture and centering people in our social justice focused, nonprofit organization.

Send your cover letter and resume to Put your “Last name: Operations and IT Manager” in the subject line. Please note that we will only be able to follow up with those candidates under consideration. Applications will be accepted and reviewed on a rolling basis until the position is filled. 

The ACLU-NCLF is an equal opportunity employer. We value a diverse workforce and an inclusive culture. Recognizing that strict minimum requirements tend to disproportionately discourage women and people of color from applying for jobs for which they would otherwise be competitive, we encourage all qualified individuals to apply -- especially people of color; women; people from low-income backgrounds; people with disabilities; people who identify as LGBTQIA+; and people who are formerly incarcerated or otherwise directly impacted by the criminal legal system.





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