The temporary Intake Specialist will be part of the ACLU of Idaho’s Legal Department team between December 2019 and April 2020, specific start and end dates to be determined. Every year the ACLU of Idaho receives hundreds of requests for legal support from community members. These requests, known as our Intake Program, come in the form of letters, phone calls and online submissions. The Intake Specialist will be responsible for managing the ACLU of Idaho’s intake database and oversight of correspondence with people seeking support and legal help. In partnership with the Legal Director, the Intake Specialist will proactively identify cases with alleged civil liberties and civil rights violations for further investigation and action by the ACLU. The Intake Specialist will also work in partnership with the Legal Director and other ACLU of Idaho staff to advance organizing, education, litigation, and other work to promote or defend civil liberties and civil rights in Idaho.
This position requires a self-directed, highly-organized person with excellent time management and organizational skills. The person must have a demonstrated, lasting commitment to civil rights, equity and public interest law.
The ACLU of Idaho Foundation is an equal opportunity/affirmative action employer and encourages women, people of color, persons with disabilities, and lesbian, gay, bisexual, and transgender individuals to apply.
- Review and assess requests for assistance, distinguishing complaints of interest from ones with which the ACLU cannot assist. For intakes where the ACLU can assist, provide information, or referrals.
- Assess clients’ needs, to direct them to the agency that will best help them meet their goals.
- Counsel people to manage challenges in their lives such as illness, loss, unemployment, and family problems, providing connections with community resources addressing such challenges.
- Assist individuals and families in meeting basic needs by connecting them to other agencies to help with food assistance resources, child care, and healthcare, housing and counseling.
- Respond to crisis situations such as mental health and other crises, including reports of abuse.
- Advocate for access to resources needed to improve people’s lives.
- Engage in factual development and basic research for referrals to other legal services.
- With the support of the Legal Director, maintain self-help, resource materials, complaint forms, and training materials.
- Work with interpreters and translators to best respond to requests for legal support from potential clients and witnesses with limited English proficiency.
- With the Legal Director, maintain the ACLU of Idaho’s intake files, which include those in physical and electronic formats, including in the ACLU of Idaho intake database.
- Attend and take detailed notes about meetings as needed, including public agency meetings and court proceedings.
- Assist with clerical and legal assistant tasks related to litigation, including proofreading, court filing and scheduling, and phone calls with court and agency personnel.
- Experience or education in interviewing, gathering facts, analyzing information, and investigative techniques.
- Skills in empathizing with and deescalating people who are experiencing extreme stress or who have been emotionally hurt or physically injured.
- Demonstrated ability to juggle and prioritize many concurrent tasks at once, manage a high-volume workload, pay extremely close attention to detail, adapt quickly to changing organizational priorities, and meet moving deadlines.
- Ability to take initiative, problem-solve, multi-task, and work independently.
- Excellent research, analysis, and writing skills.
- Proven ability to work well with people with a wide range of backgrounds, interests, skills, concerns, and personalities.
- Respect for others and the perspectives of people from many cultures and life experiences.
- Excellent computer skills, including with databases, Microsoft Word, spreadsheets, and email and other online communication.
- Working understanding of civil liberties, the Bill of Rights, and major civil rights laws.
- Clear, strong, and proven commitment to civil liberties, public interest work, and the mission of the ACLU of Idaho.
Supervised by the Legal Director.
Pay is between $18.30 and $20.20 an hour, depending on experience and qualifications, for a five-month, full-time (40 hours/week) commitment between December 2019 and April 2020. Part-time (30-35 hours/week) engagement may be an option. Excellent benefits include 100% employer-paid medical, vision and dental insurance, 401(k) plan with an employer match, life and long-term disability insurance, and generous paid holidays.
- A resume.
- At least one and no more than three writing samples, of no more than five (5) pages each, that demonstrate clear language writing skills and/or legal analysis.
- A cover letter that identifies evidence of a clear, strong, and proven commitment to civil liberties and public interest work, and explains how your experience is applicable to the job responsibilities.
- A list of three references.
Send to email@example.com.
Please reference “Temporary Intake Specialist” in the email subject line, and indicate in your cover letter where you found this job listing.
Review of applications will begin November 18, 2019. Preferred start date is December 16, 2019, or earlier. The position will remain open until filled. Absolutely no unsolicited calls, please.