Are you looking for a significant role spearheading operational functions for a busy Executive Director and team within a mission-focused nonprofit? If so read on, we may, have just the opportunity for you!

We are searching for an outstanding leader with strong operational and leadership development acumen to be our Chief Operations Officer (COO). This position will build systems and processes that enhance efficiencies and support our goal of continuous improvement.

As the COO, you will partner with the Executive to oversee, lead, and manage the organization’s critical strategic operations in the areas of Human Resources, IT, Office Administration and Facilities.

You are expected to leverage initiative, exceptional leadership skill, a problem-solving orientation, and the ability to drive systems and process effectiveness. This role requires a people-centric approach that fosters accountability, and is supportive and humanistic.  Ideally, the COO has the ability to be an effective performance coach. 

Essential Duties – Leadership and Strategy

  • Participate in key decisions as a member of the executive management team.
  • Oversee and mitigate key elements of the company's risk profile (Financial, HR, IT, operations).
  • Collaborate with the Executive Director, Board, and Senior staff to facilitate processes to build consensus re: strategic direction.
  • Hire and manage staff to ensure effective HR, IT, and Office Operations.
  • Manage any third parties to which HR, IT, Ops have been outsourced.
  • Special projects and other tasks as assigned by the Executive Director.

 Essential Duties – Human Resources

  • Hire and supervise an HR assistant.
  • Hire and onboard regular and temporary staff, fellows, and interns
  • Staff retention and development
    • performance appraisal
    • work-plans
    • training
  • Oversee off-boarding, grievance procedures, discipline
  • Ensure adherence to and update employee policies and handbook
  • Work with staff to enhance organization-wide cultural competency and build a culture of belonging across the organization
  • Support the Director of Finance to oversee employee benefit plans, with particular emphasis on maximizing a cost-effective benefits package.
  • Management of union contract, negotiations, and labor-management committee.
  • Create and implement training and work-plans for all departments and staff

Essential Duties – Office and Facilities

  • Hire and supervise an office administrator.
  • Oversee office matters including office buildout and office moves, renegotiation of lease, coordination of office security;
  • Manage and oversee office security with support from external vendor.
  • Liaison to property manager for facilities management;
  • Manage and provide instruction on office equipment such as network printers, postage machine, key card access;
  • Oversee and manage office and facilities security with support from outside vendor.

Essential Duties – IT and Systems

  • Hire and supervise IT manager.
  • Oversee and ensure smooth operation of company-wide systems, including setting IT strategy, evaluating and approving solutions, implementation and governance for computers, phones, servers, and all IT-related matters.
  • Leader all initiatives related to security/risk/privacy systems and governance.
  • Ensure department-owned IT is aligned with company-wide systems. Serve as reviewer and approver of new IT requests and implementations.
  • Serve as advisor on security and privacy matters for program staff.
  • Oversee and manage cybersecurity with support from outside vendors

Experience and Attributes

  • Comfortable with flexing and evolving responsibilities – willing to “jump in” where needed and lead and participate in decision-making and action.
  • Enthusiastic organization builder; energetic and enjoys meeting the challenges of creating an effective organization;
  • Ability to turn vision into strategic execution.
  • A minimum of a Bachelor’s in Business Administration or related field. A Master’s degree in Business Administration or Social Work is preferred.
  • Growth experience in an operating role.
  • At least seven years’ experience managing operations in a nonprofit organization with a budget of at least $5 million.
  • Proven ability to create an environment that supports the continued professional development of staff, recognizing people as key strategic assets, and ensuring a workforce reflecting the diversity of our constituencies and partners.
  • Ability to analyze information, evaluate options, and think and plan strategically.
  • Capacity to ensure compliance with applicable laws, regulations, rules and policies for the organization.
  • Commitment to diversity and inclusion. Respect for differences in race, ethnicity, age, sexual orientation, gender identity, religion, ability and socio-economic circumstances.
  • Relationship builder; fosters an atmosphere of discussion and collaboration between colleagues.

Preferred Qualifications

At least 7 years nonprofit managerial experience with organizations with operating budgets greater than $3 million. Strong interpersonal and adaptive leadership skills. Proven business and financial acumen. Proven commitment to equity and belonging and cross-cultural competency. The ability to influence and motivate easy interaction, rapid adaptation, and strong aptitude for fostering healthy team culture. Strong belief in the ACLU’s work and mission, and in preserving and defending the civil rights and individual liberties guaranteed by the US and Massachusetts Constitution and laws.

Make The American Civil Liberties Union (ACLUM) the next stop on your career path.

For immediate consideration, submit a cover letter and CV to

Please tell us how your skills make you qualified for this role and share one significant highlight of your career accomplishments thus far. We will contact qualified candidates with the foregoing experience and skills as soon as possible.

About Us

The American Civil Liberties Union of Massachusetts (ACLUM) is a non-profit, public interest organization devoted to defending and preserving the civil rights and individual liberties guaranteed by the US and Massachusetts constitutions and laws. We focus on issues such as freedom of speech, expression and association, religious liberty, privacy, reproductive freedom, equality under the law, freedom from discrimination, drug law reform, voting rights, and protection from government abuses. ACLU of MA achieves this mission through litigation, lobbying, organizing and public education. To learn more about the work of the ACLU in Massachusetts and nationwide, please visit and


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